Cory Hoefert
Cedar Rapids
Summary
Dynamic service advisor specializing in customer relations and parts sales. Known for attention to detail and conflict resolution abilities, contributing significantly to customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Service Advisor and Parts Sales
Mhc Kenworth
Cedar Rapids
07.2022 - Current
- Communicated effectively with customers regarding service progress and updates.
- Collaborated with technicians to ensure timely completion of service tasks.
- Resolved customer complaints and concerns in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Parts Specialist
Cedar Rapids Truck Center
Cedar Rapids
08.2021 - 07.2022
- Assisted customers in selecting appropriate parts for their vehicles.
- Processed orders and maintained accurate records of transactions.
- Processed returns, exchanges, and refunds in a timely manner.
- Identified potential problems with defective or damaged parts before they reached customers.
- Created purchase orders for new parts when needed by vendors or suppliers.
Service Advisor
Mcgrath Buick Gmc Cadillac
Cedar Rapids
04.2021 - 08.2021
- Provided updates to customers on service progress and completion timelines.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Maintained a clean and organized workspace to enhance operational efficiency.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
Service Technician
Billion Auto
Iowa City
08.2017 - 04.2021
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Collaborated with service advisors to understand customer needs and expectations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Maintained certifications and completed training on systems and components.
Education
GED -
Lincoln High School
Sioux Falls, SD05-2014
Skills
- Vehicle inspection
- Attention to detail
- Parts ordering
- Service scheduling
- Repair estimation
- Conflict resolution
- Time management
Timeline
Service Advisor and Parts Sales
Mhc Kenworth
07.2022 - Current
Parts Specialist
Cedar Rapids Truck Center
08.2021 - 07.2022
Service Advisor
Mcgrath Buick Gmc Cadillac
04.2021 - 08.2021
Service Technician
Billion Auto
08.2017 - 04.2021
GED -
Lincoln High School