Summary
Overview
Work History
Education
Skills
Timeline
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Cory Imler

Watervliet

Summary

Business professional with 7 years experience seeking a role within Information Systems. Using experience ranging from customer service, supply chain, data management, process documentation, and continuous improvement to fulfill your business needs. Natural "go-to" for problems, dependable and approachable, taking ownership over decisions and actions even when things don't go to plan. Always striving to make others feel their needs are met. Exited and ready to take on new challenges and find the bigger picture solutions to pave the future

Overview

8
8
years of professional experience

Work History

Senior Technician

Whirlpool Corp.
01.2020 - Current
  • Working with outside vendors on projects for Whirlpools parts list content, leading redesign of systems and processes to save company resources and improve processing times.
  • Deploying new system updates and software to allow users to perform daily tasks more efficiently and at a higher quality, providing quality and efficiency gains for the company.
  • Maintaining current knowledge of manufacturers' options and parts availability to offer expert support when customers have questions.
  • Authoring and maintaining SOP/QRG's for main functions within the team so that baselines could be set and process improvements could take place for the department.
  • Working cross functionally with Engineering, Procurement, and Inventory Management to handle part backorders, and part issues to ensure customers needs are met to maintain 5-star service rating and total unit replacement costs.


Technician

Whirlpool Corp.
09.2018 - 01.2020
  • Used Microsoft tools and skillset to improve process for daily work across department. Created 4 Excel Macros to make process improvements decreasing handle times by 1 minute for processes exceeding 1,000+ times per year.
  • Read and interpreted technical drawings and schematics, which ensured accurate ordering for customers, thus improving the companies ability to give accurate part information and lower consumer part questions.
  • Gathered relevant data from various sources and developed comprehensive reports showing part issues that could cause future part delays for leadership review and action.

Reverse Logistics Specialist

Whirlpool Corp.
02.2016 - 09.2018
  • Produced weekly status reports detailing logistic operations and problems that could jeopardize on-time delivery of shipments, and made effective communications to avoid delays with the related transit companies
  • Verified accurate account invoicing through collaboration with accounting department, ensuring company was paid for excessive delivery fee charges, resulting in an average company savings of $400,000+

Education

Bachelor of Applied Science - Business

Lake Michigan College
Benton Harbor, MI
09.2026

High School Diploma -

Watervliet Senior High School
Watervliet, MI
06.2010

Skills

  • Microsoft Excel, Access
  • Excel VBA
  • Technical Data Interpretation
  • G-Suite
  • MS Office
  • Process Management
  • Project Management
  • Continuous Improvement Projects

Timeline

Senior Technician

Whirlpool Corp.
01.2020 - Current

Technician

Whirlpool Corp.
09.2018 - 01.2020

Reverse Logistics Specialist

Whirlpool Corp.
02.2016 - 09.2018

Bachelor of Applied Science - Business

Lake Michigan College

High School Diploma -

Watervliet Senior High School

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Cory Imler