Cory Lamont Makle Jr
Owings Mills,MD
Summary
Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dominos's Pizza
01.2021 - Current
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Sales Associate
Walmart
04.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Sports Management
University of Maryland - Eastern Shore
Princess Anne, MD05.2026
High School Diploma -
Baltimore City College
Baltimore, MD06.2022
Skills
- Upselling
- Customer Service
- Cash Register Operation
- Listening Skills
- Store Opening and Closing
- Time Management
- Content Creation
- Social Media Copywriting
- Post Optimization
- Market Research
- Digital Media
- Brand Promotion
- Facebook, Instagram, LinkedIn
- Audience Engagement
- Social Media
Timeline
Sales Associate
Walmart
04.2023 - 08.2023
Shift Leader
Dominos's Pizza
01.2021 - Current
Bachelor of Arts - Sports Management
University of Maryland - Eastern Shore
High School Diploma -
Baltimore City College
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