Cory Robinson Jr.
Fayetteville,USA
Summary
Strategic and adaptable Dispatching & Operations Professional with 5+ years of multi-industry dispatching experience and 10+ years of proven success in customer service and technical support. Demonstrated leadership throughout progressive roles, with a strong foundation in coordination, logistics, and communication across diverse teams and departments. Skilled in managing high-volume dispatch environments, analyzing operational workflows, and providing timely solutions while maintaining service excellence. Experienced with both field and administrative roles, transitioning to desk-based responsibilities after a life-altering injury, and now seeking remote, non-customer-facing opportunities that leverage my analytical, organizational, and support strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telecommunications Dispatcher
Circut USA (formerly KGP Co.)
12.2021 - 08.2024
- Delivered real-time dispatch and routing support for field technicians across multi-regional service territories
- Handled inbound dispatch requests, prioritized and escalated calls based on urgency, and maintained consistent radio/phone communication
- Utilized internal systems to update job status, track progress, and resolve scheduling conflicts
- Acted as liaison between field technicians and upper management, relaying critical updates and ensuring compliance with safety protocols
- Managed multiple active service lines, ensuring minimum downtime and efficient service delivery
Field Technician
Charter Communications
12.2020 - 11.2021
- Installed, maintained, and troubleshot telecom and internet equipment in residential settings
- Provided hands-on technical support for a wide range of connectivity issues
- Gained deep familiarity with end-user systems, enhancing future dispatch efficiency
Industrial Service Dispatcher
JF Petroleum Group (formerly Jones & Frank)
05.2019 - 05.2020
- Scheduled, tracked, and managed service appointments for technicians in the petroleum infrastructure industry
- Coordinated closely with clients and field teams, ensuring timely project completion and service delivery
- Provided daily administrative support to the Service Manager and acted as key point of contact for emergency scheduling
Technical Support Agent
Charter Communications
01.2019 - 05.2019
- Delivered phone-based technical troubleshooting and account support for cable and internet services
- Resolved service issues quickly, accurately documented resolutions, and educated customers on device usage
Customer Service Attendant
Cape Fear Valley Healthplex
10.2017 - 01.2019
- Provided high-volume customer service in a wellness and fitness center environment
- Handled front desk reception, administrative tasks, and cleanliness protocols
Retail Sales Associate
GNC (General Nutrition Centers)
08.2017 - 11.2017
- Leveraged product knowledge to drive supplement and nutrition sales, while educating customers on health solutions
Sales Associate (Multiple Departments)
Academy Sports & Outdoors
04.2016 - 09.2017
- Served in leadership roles across several departments; assisted with store setup, merchandising, and customer support
Education
High School Diploma -
Cape Fear High School
Fayetteville, NCBachelor of Science - Health and Physical Education, Health
Fayetteville State University (FSU)
Fayetteville, NCSkills
- Dispatch Operations (Telecom, Industrial, Technical Services)
- Customer Relationship Management (CRM)
- Remote Communication & Virtual Collaboration
- Field Support & Technical Troubleshooting
- Workflow Coordination & Escalation Management
- Time-Critical Decision-Making
- Issue Resolution & Workload Prioritization
- Cross-functional Team Support
- Field-to-Office Communication Liaison
- Microsoft Office Suite Database & Scheduling Tools
Certification
- Charter Communications Outstanding Metric Performance Award (2019)
- Charter Champions Award for Customer Service Excellence (2021)
- Most Improved Academically – FSU (2013)
- Track & Field Most Improved, Team Captain – Wrestling (2013)
Community Service
Former Collegiate Football Athlete – Fayetteville State University
Volunteerism: Low Country Orphan Relief, Water Missions International
Leadership Programs: Bronco M.I.L.E. (Male Initiative on Leadership & Excellence), B3 Program
Career Gaps & Explanations
- Mar 2014 – Apr 2016: Full-time Collegiate Student-Athlete
- May 2020 – Dec 2020: Furloughed due to COVID-19; Suffered a catastrophic injury; Performed gig work for income (Instacart, DoorDash)
- Nov 2021 – Dec 2021: Transitioned out of field work due to injury; began pursuing desk-based roles
- Aug 2024 – Present: Experienced housing instability; performed gig work and personal training until temporary resolution
Timeline
Telecommunications Dispatcher
Circut USA (formerly KGP Co.)
12.2021 - 08.2024
Field Technician
Charter Communications
12.2020 - 11.2021
Industrial Service Dispatcher
JF Petroleum Group (formerly Jones & Frank)
05.2019 - 05.2020
Technical Support Agent
Charter Communications
01.2019 - 05.2019
Customer Service Attendant
Cape Fear Valley Healthplex
10.2017 - 01.2019
Retail Sales Associate
GNC (General Nutrition Centers)
08.2017 - 11.2017
Sales Associate (Multiple Departments)
Academy Sports & Outdoors
04.2016 - 09.2017
High School Diploma -
Cape Fear High School
Bachelor of Science - Health and Physical Education, Health
Fayetteville State University (FSU)
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