Cory Morgan
Frankston,TX
Summary
Talented Customer Experience Manager. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
Brookshire Grocery Company
Tyler, TX
12.2022 - Current
- Handled all interviewing, hiring, and onboarding processes.
- Manage IMS responsibilities, stock counts, miniums, OOS etc
- Responsible for all key holding duties, including refunds, lottery, department entries, etc
- Familiar with period and Bi-Annual inventory
- Advanced knowledge of WFM and scheduling systems
- Manage forecasting, and proper department schedules for labor requirements
- Handle merchandising, ad changes, endcap changes etc
- Handle all safety audits for store
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Operations Manager
Spring Market
Frankston , TX
06.2022 - 12.2023
- Managed scheduling, training and inventory control.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Utilized softgrocer to ensure proper pricing, tags, signs, and batches were being used in store.
- Handled all produce, market, bakery, grocery, and perishable product and inventory levels.
Service Specialist
Spring Market
Frankston, TX
05.2021 - 06.2022
- Worked in every department in store, market, bakery, grocery, frozen, dairy, and cashiering.
- Stocked and down stacked both grocery and perishable trucks on a daily basis also handled jumpers, and backstock.
Education
Associate of Arts - Business
Trinity Valley Community College
Athens, TX05-2023
Bachelor - Business
University of Texas At Tyler
Tyler, TXSkills
- Cross-Functional Collaboration
- Account Management
- Customer Acquisition
- Retention Management
- Hard Working
- Dependable
- Fast learner
- Team player
- Training Programs
Accomplishments
- Promoted to Assistant level position at 18 years old
- Offered managerial position at 17 years old
- Received Dollars for Scholars Scholarship for 4 semesters
- Greatly increased customer service levels at the store, decreasing "We're Listening" reports
- Kept store at efficient staffing levels
References
References available upon request.
Timeline
Customer Experience Manager
Brookshire Grocery Company
12.2022 - Current
Operations Manager
Spring Market
06.2022 - 12.2023
Service Specialist
Spring Market
05.2021 - 06.2022
Associate of Arts - Business
Trinity Valley Community College
Bachelor - Business
University of Texas At Tyler