Cory Nemeth
St. Maries,ID
Summary
Results-driven Director of Operations with expertise in operational strategy, client relationship management, and team leadership. Proven track record in optimizing workflows and enhancing customer satisfaction.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Director of Operations
Cory Nemeth Trucking / Legacy Logistics
St. Maries, ID
05.2015 - Current
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Established operational guidelines and identified improvement opportunities to streamline processes.
- Assessed and evaluated business procedures and implemented structures to improve day-to-day operations.
- Monitored compliance with industry regulations and company policies.
- Ensured compliance with applicable laws, regulations, industry standards.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Planned delivery routing, team workflows, and promotional initiatives.
- Supported daily logistics and transportation operations.
- Resolved customer service issues promptly, contributing to high customer satisfaction.
- Cultivated client relationships to drive business growth and enhance account retention.
- Provided direction and support to subordinate managers and supervisors.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Account Manager
Pepsi
Spokane Valley , WA
04.2012 - 05.2015
- Managed client relationships to ensure satisfaction and loyalty.
- Developed account plans to align with client goals and Pepsi's objectives.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Developed strategies to increase revenue from existing accounts.
- Analyzed client data and identified opportunities for growth.
- Acted as a main point of contact in matters relating to client concerns and needs.
- Resolved customer issues promptly to maintain service quality standards.
- Collaborated with sales teams to enhance product offerings and promotions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Coordinated marketing campaigns with cross-functional teams for brand visibility.
- Presented product features and advantages to potential customers during sales meetings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend the best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Department Manager
Wal Mart
Post Falls, Idaho
04.2001 - 04.2012
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Supervised daily operations and maintained compliance with company policies.
- Managed daily operations, ensuring efficient workflow and productivity.
- Implemented strategies to enhance team performance and improve workflow efficiency.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Trained and mentored staff on customer service best practices.
- Coached and trained new staff on department policies and procedures to enhance onboarding experience.
- Conducted regular performance reviews to monitor the progress of individual employees.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Resolved customer complaints and issues promptly, contributing to high customer satisfaction levels.
- Conducted regular audits of store processes, ensuring adherence to operational standards and identifying areas for improvement.
- Coordinated inventory management and ensured stock availability for customers.
- Utilized excellent math skills to maintain accurate inventory levels.
- Kept the department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Delegated work to staff, set priorities and goals.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Developed and implemented strategic departmental plans to achieve company targets.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Followed safety protocols and company processes and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Assigned work and monitored performance of project personnel.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ05-2009
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06-2006
Associate of Applied Science - Electrical, Electronics And Communications Engineering
North Idaho College
Coeur D'alene, ID05-2003
Skills
- Operational strategy
- Business strategy
- Logistics coordination
- Inventory management
- Contract negotiation
- Compliance monitoring
- Operational efficiency
- Workflow optimization
- Risk management
- Client management
- Team leadership
- Problem solving
Certification
- Class A CDL
Timeline
Director of Operations
Cory Nemeth Trucking / Legacy Logistics
05.2015 - Current
Account Manager
Pepsi
04.2012 - 05.2015
Department Manager
Wal Mart
04.2001 - 04.2012
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Electrical, Electronics And Communications Engineering
North Idaho College