Cory Shelby
Pompano Beach,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in phone sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Co-Owner
Affordable Remodelers R-US
Fort Worth, TX
10.2008 - Current
- Selected materials and made cast measurements, model modifications, and layouts.
- Took measurements, made impressions and developed templates to accurately fit devices.
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
Telemarketing Sales Representative
Bluegreen Resorts
Tamarac, Florida
06.2006 - 02.2007
- Completed daily cold calling and outreach to build sales pipeline.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Troubleshot problems for callers and helped independently resolve common issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Telemarketer
OneLink Communications
Hollywood, FL
08.2005 - 05.2006
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Debt Consultant
Freedom Financial
Miami, Florida
10.2003 - 07.2005
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
- Received and submitted customer payments to further reduce open account balances.
- Interviewed clients by telephone or in-person to gather financial information.
Account Manager
Interactive Response Technology
Ft. Lauderdale, Florida
03.2001 - 09.2003
- Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Achieved monthly quota and grew sales to $[Amount] within [Timeframe].
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $[Amount] in sales.
Education
No Degree - Electrical Engineering
Tarrant County College District
Skills
- Reading Comprehension
- Complex Problem-Solving
- Critical Thinking
- Prosthetic Devices
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Understanding Customer Needs
Websites
Timeline
Co-Owner
Affordable Remodelers R-US
10.2008 - Current
Telemarketing Sales Representative
Bluegreen Resorts
06.2006 - 02.2007
Telemarketer
OneLink Communications
08.2005 - 05.2006
Debt Consultant
Freedom Financial
10.2003 - 07.2005
Account Manager
Interactive Response Technology
03.2001 - 09.2003
No Degree - Electrical Engineering
Tarrant County College District
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