Patrice Barnes
Franklinton,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Co-Owner
J & PK Barnes Transport LLC
Franklinton, LA
07.2022 - Current
- Trained new employees on proper protocols and customer service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Organized records of vehicles, schedules and completed orders.
- Reviewed established business practices and improved processes to reduce expenses.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Service Representative
Maximus Federal Services
Bogalusa, LA
08.2018 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Store Manager
Citi Trends
Bogalusa, LA
05.2012 - 10.2016
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Substitute Teacher, K-12
Wahington Parish School Board
Franklinton, LA
08.2007 - 05.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted students in mastering subject material and preparing for tests.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assigned, explained and graded homework.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Supervised lunchroom and recess activities.
Jewelry Sales Associate
Wal-Mart Supercenter
Covington, LA
12.2000 - 08.2006
- Increased sales and customer satisfaction through personalized servicing.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Completed store opening and closing procedures as per company guidelines.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Mentored new sales associates on store return policies and customer service techniques.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
No Degree - Education
SMCC
Summit, MSSkills
- Reading Comprehension
- Quality Control
- Social Perceptiveness
- Time Management
- Practice Management Compliance
- MS Office
- HIPAA Compliance
- Learning Strategies
- Active Listening
- Records Management
- Quality Assurance
- Training and Development
Timeline
Co-Owner
J & PK Barnes Transport LLC
07.2022 - Current
Customer Service Representative
Maximus Federal Services
08.2018 - Current
Store Manager
Citi Trends
05.2012 - 10.2016
Substitute Teacher, K-12
Wahington Parish School Board
08.2007 - 05.2012
Jewelry Sales Associate
Wal-Mart Supercenter
12.2000 - 08.2006
No Degree - Education
SMCC