Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cory Spencer

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

Overview

20
20
years of professional experience

Work History

Customer Service Specialist

Humana
Killeen, TX
11.2017 - 06.2018
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Addressed various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers and medic needs needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Training NCO

US Military
Fort Hood, TX
09.1998 - 10.2018
  • Developed curricula, instructions, documentation and written tests for platoon level training courses.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% completion for all units.

Education

Associate of General Studies - undefined

Central Texas College
Killeen, TX
09.2018

Skills

  • Data organization
  • Public speaking
  • Training program development
  • Workshop coordination
  • Data analysis
  • Inventory management
  • Risk management
  • Documentation and reporting
  • Policy implementation
  • Customer relations
  • Coaching and mentoring
  • Privacy and confidentiality
  • Cast and crew supervision
  • Customer Service
  • Team leadership
  • Customer needs assessment
  • Spreadsheet development
  • Property management
  • Microsoft Office

Timeline

Customer Service Specialist

Humana
11.2017 - 06.2018

Training NCO

US Military
09.1998 - 10.2018

Associate of General Studies - undefined

Central Texas College
Cory Spencer