Ebony Best
Randallstown
Summary
Current respiratory therapy student pursuing clinical excellence through hands on experience in acute care, patient monitoring, and ventilatory support.
Overview
15
15
years of professional experience
Work History
Customer Service Advocate I - Acct Specialist II
CareFirst
06.2021 - 08.2025
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Managed escalated cases effectively, ensuring prompt resolutions and maintaining customer trust.
- Trained new personnel regarding company operations, policies and services.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Implemented automated solutions for data entry, reducing manual errors and enhancing productivity.
Treatment Coordinator
Dental Care of Baltimore
04.2016 - 05.2021
- Politely answered phones and scheduled or confirmed office appointments and surgeries
- Worked closely with patients before, during and after dental procedures
- Confirmed patient insurance benefits and checked claim statuses
- Successfully achieved production goals set forth by corporate, which increased office's overall revenue by 30%
Relationship Banker
M&T Bank
01.2013 - 04.2016
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Maintained balancing record with 100% rate of accuracy
- Opened accounts
- Collected member loan payments
- Executed wire transfers, stop payments and account transfers
- Processed exchange and foreign currency
- Maintained friendly and professional customer interactions
Caretaker Assistant
The Smoketree House Assisted Living Facility
09.2010 - 01.2013
- Maintained accurate records of patient care, condition, progress and concerns
- Helped patient move in and out of beds, baths, wheelchairs, and automobiles
- Prepared appetizing and satisfying meals and snack
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy, and safe environment
Sales Associate
Gap
01.2011 - 02.2012
- Greeted customers in a timely fashion while quickly determining their needs
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Recommended merchandise to customers based on needs and preferences
Education
Associate of Science - Respiratory Care
Baltimore City Community College
Baltimore, MD05-2027
High School Diploma -
Western School of Technology and Environmental Science
Baltimore, MD01-2011
Skills
- Detailed oriented
- Excellent time management skills
- MS Office expert
- Employee training and development
- Sensitive material handling
- Professional and polished presentation
- Protecting information
- Data organization
- Strong problem solver
- Resourceful
- Multitasking and prioritization
- Respiratory monitoring
- Mechanical ventilation management
- Critical thinking
- Certified in CPR/AED
Timeline
Customer Service Advocate I - Acct Specialist II
CareFirst
06.2021 - 08.2025
Treatment Coordinator
Dental Care of Baltimore
04.2016 - 05.2021
Relationship Banker
M&T Bank
01.2013 - 04.2016
Sales Associate
Gap
01.2011 - 02.2012
Caretaker Assistant
The Smoketree House Assisted Living Facility
09.2010 - 01.2013
Associate of Science - Respiratory Care
Baltimore City Community College
High School Diploma -
Western School of Technology and Environmental Science