Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Murphy

Elgin,SC

Summary

Customer Service Representative with over 10 years of experience in telephone customer service. Including sales, tech support, and customer care. Passionate about building strong customer relationships, drive brand loyalty, and increasing customer engagement. Active listening and analytical problem solving skills.

Overview

15
15
years of professional experience

Work History

Customer Service Advocate

Verizon Wireless
Columbia, SC
08.2014 - 08.2023
  • Provide excellent customer service to all customers, responding promptly and professionally to inquiries
  • Utilize multiple systems to access customer accounts, troubleshooting problems, and provide solutions
  • Resolve customer complaints in a timely manner, escalating more complex issues as needed
  • Educate customers on products and services offered by Verizon, upselling when appropriate
  • Handle customer personal information when setting up new service or bill payment ex: ssn, debit/credit card information

Customer Service Representative

Assurant Specialty Property
Florence, South Carolina
02.2013 - 03.2014
  • Provided assistance to Wells Fargo homeowners
  • Answered customer inquiries and provided accurate information
  • Updated new insurance information to customer accounts
  • Provided customers with escrow account balances and processed insurance premium payments

Data Entry Clerk

General Information Services Inc.
Chapin, South Carolina
09.2008 - 01.2011
  • Collected data from applicants background investigations
  • Streamlined data collected to ensure no duplicate charges
  • Analyzed applicants collected data and put it into the company’s database
  • Prepared reports and sent to hiring company

Education

CNA Certification -

SC Academy of N.A.T.P
Columbia, SC
04-2009

High School Diploma -

Mullins High School
Mullins, SC
05-2004

Skills

  • Effective Communication
  • Complaint Resolution
  • Adaptability
  • Professional Telephone Demeanor
  • Detailed Oriented
  • Empathic & Courteous
  • Customer Relations
  • Critical Thinker

Timeline

Customer Service Advocate

Verizon Wireless
08.2014 - 08.2023

Customer Service Representative

Assurant Specialty Property
02.2013 - 03.2014

Data Entry Clerk

General Information Services Inc.
09.2008 - 01.2011

CNA Certification -

SC Academy of N.A.T.P

High School Diploma -

Mullins High School

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Pamela Murphy