LaQueesha Jackson
Duluth,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Possess excellent interpersonal, analytical, and organizational skills. Ability to handle sensitive information effectively and meet deadlines. Excel within highly competitive environment where leadership skills are the key success
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
PayPal
Remote, Remote
01.2022 - Current
- Processes quotes and orders received via phone, chat and email in a timely manner.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Respond quickly to inquiries and customer concerns with an upbeat attitude.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Posse strong written and verbal communication skills to be able to present information clearly to external customers.
Unemployment Email Investigation
Spherion Staffing
Remote, Remote
07.2021 - 02.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Provide accurate and thorough investigation for each claim.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Soft Count Supervisor
Potawatomi Hotel & Casino
Milwaukee, WI
06.2015 - 09.2021
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Performed paperwork required for monetary transactions.
- Trained, supervised, and evaluated employees.
- Conducts the necessary research to effectively resolve Soft Count disputes.
Unemployment Claims Specialist
Spherion
Remote, Remote
02.2021 - 07.2021
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Respond quickly to inquiries and customer concerns with an upbeat attitude.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Education
Associate of Applied Science - Human Resources Management
Waukesha County Technical College
Pewaukee, WI05.2023
Associate of Applied Science - Business Management
Milwaukee Area Technical College
Milwaukee, WI05.2015
Skills
- Upbeat and Positive Personality
- Ability to Work Independently
- Detailed Oriented
- Computer Proficiency
- Team-Oriented and Cooperative
- Efficient and Detail-Oriented
Timeline
Customer Service Specialist
PayPal
01.2022 - Current
Unemployment Email Investigation
Spherion Staffing
07.2021 - 02.2022
Unemployment Claims Specialist
Spherion
02.2021 - 07.2021
Soft Count Supervisor
Potawatomi Hotel & Casino
06.2015 - 09.2021
Associate of Applied Science - Human Resources Management
Waukesha County Technical College
Associate of Applied Science - Business Management
Milwaukee Area Technical College