Cory Stone
Marion,IN
Summary
Results-driven Customer Service Manager with expertise in workflow management, team leadership, and training development. Achieved significant improvements in customer satisfaction through effective complaint resolution and performance monitoring.serv safe certified food handler
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Circle K
Marion, IN
07.2018 - 01.2026
- Led customer service team to enhance overall customer satisfaction and loyalty.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented new processes for handling customer complaints, reducing resolution time.
- Analyzed customer feedback to drive improvements in service delivery and operations.
- Monitored performance metrics to ensure adherence to company standards and goals.
- Strategized initiatives that increased operational efficiency and enhanced customer experience.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Paint Booth Operator/Production Floater
American Woodmark
Gas City, IN
06.2017 - 04.2018
- Operated paint booth equipment to ensure high-quality finishes on wood products.
- Monitored and adjusted spray settings for optimal coating application.
- Conducted routine maintenance to uphold safety and operational standards.
- Collaborated with team members to improve workflow efficiency in paint application processes.
- Completed projects on schedule through diligent planning, organization, and prioritization of tasks in the paint booth operation process.
- Minimized defects in finished products through thorough inspection and attention to detail during the painting process.
- Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
Shipping Loader Dock Lead
Dollar General Distribution Center
Marion, IN
05.2008 - 12.2017
- Operated forklifts and pallet jacks to efficiently load and unload shipments.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Collaborated with team members to optimize loading processes and reduce delays.
- Maintained inventory accuracy by performing regular stock checks and updates.
- Trained new employees on safety protocols and proper loading techniques.
- Maintained clean work areas, promoting an organized and safe working environment for all employees.
- Enhanced shipping efficiency by accurately preparing and loading orders for shipment.
- Loaded shipments according to weight distribution guidelines, maximizing space utilization within transport vehicles.
- Assisted in training new employees on shipping procedures, contributing to a cohesive and efficient team environment.
- Utilized various equipment such as forklifts, pallet jacks, and hand trucks to efficiently load shipments onto trucks.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Education
GED -
Marion High School
Marion, IN06-1996
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Team building and leadership
- Effective workflow management
- Exceptional telephone etiquette
- Handling escalations
- Staff training
- Training and coaching
- Product knowledge
- New hire training
- Employee scheduling
- Performance evaluations
- Policy enforcement
Certification
- certified food handler certification
Timeline
Customer Service Manager
Circle K
07.2018 - 01.2026
Paint Booth Operator/Production Floater
American Woodmark
06.2017 - 04.2018
Shipping Loader Dock Lead
Dollar General Distribution Center
05.2008 - 12.2017
GED -
Marion High School