Hi, I’m
Cory Walton
Stafford,VA
Summary
Dynamic leader with a collaborative mindset and a results-oriented approach, experienced as Chief of Staff at Dunkin' Donuts Franchising. Proven track record in workforce planning and performance monitoring, enhancing customer satisfaction through innovative problem-solving. Skilled in financial analysis and project management, driving team productivity and achieving key business objectives.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
years of professional experience
1
Certification
Work History
Dunkin' Donuts Franchising
Chief of Staff
01.2022 - Current
Job overview
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built and managed processes for tracking and monitoring department performance.
Dunkin' Donuts
Deputy Chief of Staff
02.2019 - 01.2022
Job overview
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Chapman UniversityOrange, CA
Master of Arts from Organizational Leadership
04-2012
Chapman UniversityTacoma, WA
Bachelor of Arts from Organization Development
04-2006
Skills
- Collaborative mindset
- Meeting facilitation
- Innovation management
- Workforce planning
- Results orientation
- Critical thinking
- Set goals
- Performance monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Chief of Staff
Dunkin' Donuts Franchising
01.2022 - Current
Deputy Chief of Staff
Dunkin' Donuts
02.2019 - 01.2022
Chapman University
Master of Arts from Organizational Leadership
Chapman University
Bachelor of Arts from Organization Development
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