Cory Wellock
Uniontown,OH
Summary
Highly focused and dependable professional with excellent customer service and cash management record. Adept at handling multiple customer requests and concerns with the utmost professionalism and courtesy. Able to work well independently with little to no supervision. Proven record to generate sales and growth.
Overview
17
17
years of professional experience
Work History
Restaurant Bar Manager/Bartender Supervisor
Red Mile Gaming & Racing
Lexington, KY
03.2024 - Current
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Server and Host
The Eye Opener Restaurant
Akron, OH
10.2014 - 05.2023
- Act as key contact in managers absence
- Provide excellent service to ensure satisfaction in a fast-paced environment
- Enthusiastic, goal orientated server
- Make menu recommendations, answering questions and sharing additional information with patrons
- Ability to work independently or as a part of a team
- Build relationships with repeat customers.
Room Supervisor/Materials Handler
Helio's Coating
Canton, OH
02.2012 - 02.2014
- Assisted in supervising room/crew
- Materials handler of production line
- Trained on variety of machinery/equipment
- Quality control of all materials produced.
Lead Teller
JP Morgan Chase Bank
Akron, OH
11.2007 - 12.2011
- Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
- Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
- Go above and beyond for customers to strengthen and retain long term relationships
- Minimize risk by recognizing fraud
- Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers
- Serve as financial liaison to customers while providing world class customer service
- Bring a positive energy and confidence to Chase Bank and its customers every day
- Present a professional appearance as the face of Chase Bank.
Education
Bachelor Degree of Business Marketing -
Walsh University, Deville School of Business
05.2018
Skills
- Beverage Preparation
- Problem-solving
- Safe Food Handling
- Marketing and sales experience
- Supply Restocking
- Order Management
- Item Promotion
- Cash Handling
- Guest Relations Management
- POS Operation
- Strong Work Ethic
- Positive and Professional
- Food/Beverage Manager
- Performance Monitoring
- FOH operations oversight
- Customer relationship building
- Outgoing personality
- Team leadership
- Verbal and written communication
Timeline
Restaurant Bar Manager/Bartender Supervisor
Red Mile Gaming & Racing
03.2024 - Current
Server and Host
The Eye Opener Restaurant
10.2014 - 05.2023
Room Supervisor/Materials Handler
Helio's Coating
02.2012 - 02.2014
Lead Teller
JP Morgan Chase Bank
11.2007 - 12.2011
Bachelor Degree of Business Marketing -
Walsh University, Deville School of Business
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