RAUL GONZALEZ JR.
Katy
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender /Restaurant Bar Manager
Federal American Grill
Katy, Texas
01.2021 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure optimal service efficiency.
- Trained and mentored new bartenders on drink recipes and customer service standards.
- Implemented inventory control measures to reduce waste and optimize budget spending.
- Consistently met goal of 17% liquor cost
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Hospitality Manager
Topgolf
Houston, Tx
09.2019 - 06.2020
- Returned to home venue to accept salaried position overseeing the bayhosts (servers). Coordinated scheduling for 108 bayhosts. Ensured compliance to standards and proper procedures towards guests and fellow associates. Presided over contests to motivate higher performance and ensure overall guest satisfaction. Assisted in on-going training. Maintained a presence on the floor throughout the shift to manage the staff and drive a positive guest experience. Worked with different departments to create a fun and edgy work environment.
Hospitality Manager
Topgolf
Pharr, Tx
09.2018 - 09.2019
- Opened the brand’s 50th venue as a member of the management team. Area of responsibility was the bar. Primary objective was to establish a culture with new associates to impress our guests on a daily basis. Improving inventory efficiency rating from low 80s to a consistent 98%. Improving cost of goods in beverages to a consistent 24%. Maintained an efficient coaching culture while ordering product according to product mixes and trends in the area. Oversaw daily operations throughout the venue including coaching associates, providing exceptional customer service to guests and ensure the safety of everyone. All while coaching, training and developing a department to being part of the highest scoring venue in the company in terms of overall guest satisfaction. During a management transition, held an interim Food & Beverage Manager (Dept. head) position for 6 weeks.
Team Lead
Topgolf
Houston, Tx
10.2015 - 09.2018
- Provide exceptional service to any and all guests with a thirst to play golf or just to dine. Area of Responsibility included Bar and bar staff – maintaining consistent quality of beverage through drink and sales and on-going training. Create cocktails according to recipes provided by TopGolf, full service of quality cocktails and deliver food. Maintain and balance cash drawer of $400. Multi-task in a high volume bar. Take initiative to assist other associates as needed. Oversee the daily operations of a work shift. Supervise all bays, guests and associates to ensure everyone is having a great time. Coach, when applicable, associates on doing their job. Things do not get done, only by themselves as much as they can. Train new associates. Setup and host private events. Maintain an efficient inventory. With support and hard work, able to be promoted from with multiple times to various new opportunities.
Bartender
Westin Hotel, Memorial City
Houston, Tx
02.2012 - 05.2015
- Offer drinks and services to guests of hotel and outside guests. Open and close lobby bar. Maintain a cash drawer of several hundred dollars. Build clientele and sales of a couple thousand per night. Customer Care, Cash Management, Problem Solving. Host and coordinate private parties of up to 300 people for high-end clientele. Assist with managing and serving restaurant with same hotel.
Manager/Bartender
Texas Borders Bar & Grill
Katy, Tx
05.2005 - 10.2011
- Advanced from part time server to full time management with a couple months. Management focused on kitchen. Bartender. Server. Floor manager. Head Trainer. Involved in all aspects of the restaurant. As a server, elevated to server maintaining the best sections and building the highest sales thus suggestive selling. As a bartender, learned the skills and drink knowledge to become a private bartender and involved with lowering liquor and beer cost. As management, in the back of the house, inspected the food quality and presentation as well as assist with general operations. Lead the lowering of food cost, from high 40% to 25% through aggressive consistency. Overall customer service enabled to restaurant to win awards in service, value and best overall categories.
Education
Associates Degree in Science -
Blinn College
Brenham, Tx01-2002
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Team training and development
- Beverage preparation
- Whiskey knowledge
- Leadership
Certification
- T.A.B.C. Certified
- Food Service Manager Certified
Timeline
Bartender /Restaurant Bar Manager
Federal American Grill
01.2021 - Current
Hospitality Manager
Topgolf
09.2019 - 06.2020
Hospitality Manager
Topgolf
09.2018 - 09.2019
Team Lead
Topgolf
10.2015 - 09.2018
Bartender
Westin Hotel, Memorial City
02.2012 - 05.2015
Manager/Bartender
Texas Borders Bar & Grill
05.2005 - 10.2011
Associates Degree in Science -
Blinn College