Alison Hanssen
Kent,WA
Summary
Dynamic Bartender and Bar Manager with a strong focus on customer satisfaction, effective communication, and responsible alcohol service. Proven ability to create memorable customer experiences while ensuring compliance with health standards.
Overview
8
8
years of professional experience
Work History
Bartender/Restaurant Bar Manager
Jp's Barroom
Renton, WA
03.2022 - Current
- Crafted signature cocktails and custom drinks to enhance customer experience.
- Managed bar inventory, ensuring timely reordering of supplies and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area to meet health and safety regulations.
- Monitored alcohol consumption levels, promoting responsible drinking among patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Server/Bartender
Trenchers
Renton, WA
08.2021 - 01.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order taking and food delivery.
- Trained new servers on menu knowledge and customer interaction techniques.
- Resolved guest complaints professionally, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender/Bar and Restaurant Manager
Lake Wilderness Country Club
Maple Valley, WA
02.2020 - 11.2022
- Crafted and served a diverse range of cocktails, enhancing guest satisfaction and experience.
- Managed bar inventory and supplies, ensuring efficient stock levels for operations.
- Trained new bartenders on recipes, techniques, and customer service standards.
- Implemented drink specials and promotions to increase bar revenue and attract guests.
- Resolved customer complaints swiftly, ensuring positive experiences and retention rates.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Oversaw daily operations of bar and restaurant, ensuring exceptional guest experiences.
Server
Apogee Bar and Grill
Renton, WA
09.2017 - 06.2020
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently during peak hours, prioritizing guest needs.
- Implemented upselling techniques, increasing overall sales and enhancing guest satisfaction.
- Resolved customer complaints promptly, maintaining a welcoming atmosphere in the restaurant.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Arts - Culinary And Hospitality
Renton Technical College
Renton, WA06-2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Team training and development
- Inventory
- Performance improvement
- Staff management
- Health codes compliance
- Basic accounting
Timeline
Bartender/Restaurant Bar Manager
Jp's Barroom
03.2022 - Current
Server/Bartender
Trenchers
08.2021 - 01.2023
Bartender/Bar and Restaurant Manager
Lake Wilderness Country Club
02.2020 - 11.2022
Server
Apogee Bar and Grill
09.2017 - 06.2020
Associate of Arts - Culinary And Hospitality
Renton Technical College