Cosme Retana
San Jose ,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Sr. Claims Analyst
Home Depot
02.2020 - Current
- Manages, investigates, and resolves claims
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Improved claim resolution efficiency by developing and implementing streamlined processes for handling cases.
- Collaborated with legal counsel to successfully negotiate favorable settlements for disputed claims cases.
- Conducted rigorous audits to ensure compliance with industry regulations, internal policies, and best practices.
Insurance Specialist
VisitorsCoverage
02.2017 - 01.2020
- Demonstrated outstanding service and focus on quality delivering 95% satisfaction rating.
- Successfully responded to clients inquires via email and telephone in timely manner.
- Recorded accurate and efficient records in customer database.
- Negotiated contracts and terms of sale with potential customers.
- Generated quotes and proposals for clients to match individual needs.
- Analyzed risk factors to recommend appropriate coverage levels.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Education
Bachelor of Science - Business Economics
San Jose State University
San Jose, CA2025
Associate of Arts - Business Administration And Management
De Anza College
Cupertino, CA03.2017
Skills
- Verbal/nonverbal communication
- Problem-solving
- Negotiation
- Excel
- Salesforce
- Client Account Management
- Account Management
- Excellent attention to detail
Timeline
Sr. Claims Analyst
Home Depot
02.2020 - Current
Insurance Specialist
VisitorsCoverage
02.2017 - 01.2020
Bachelor of Science - Business Economics
San Jose State University
Associate of Arts - Business Administration And Management
De Anza College
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