Cosmo Brown
Wakefield,MA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Knowledgeable in project management principles, business processes and customer service best practices. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
18
18
years of professional experience
Work History
Senior Asset Services Coordinator
Alexandria Real Estate Equities
Cambridge, MA
08.2022 - Current
- Coordinated project schedules and timelines to ensure alignment with operational goals.
- Managed communication between internal teams and external partners to streamline workflows.
- Oversaw budget tracking for multiple projects, ensuring adherence to financial guidelines.
- Led cross-functional meetings to address challenges and drive collaborative problem-solving efforts.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
Field Operations Manager
Dens Facility Services
Somerville, MA
03.2018 - 08.2022
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Met with senior management to determine needs and develop roadmaps.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Increased profit margins by effectively establishing new client accounts - generating proposals for part-time and full-time accounts as well as special project work estimates/quotes.
- Established training paths and trajectories for new hires.
- Managed payroll systems and work order systems for entire service line (lab support and facilities).
- Organized and managed employee training certifications and tracks. (DENS University - RedVector, SafTPak, Wastewater Examinations, etc.)
- Managed purchases of all company assets (laptops, phones, uniforms, etc.).
- Worked alongside Accounting department to maintain proper billing information for clients.
- Worked with cross-functional teams to drive process and system improvements.
- Integral part in establishing coverage plans for approved upcoming vacations, sick days, FMLA outages, jury duty absences, etc.
- Participated in cross department staff meetings and planning discussions.
- Maximized billing of DENS floaters and unassigned technicians.
- Field employee and management team calls.
- Provided clients with any requested training certificates and other employee documentation.
- Final reviewer of weekly payroll and invoicing prior to submission to finance dept. & out to clients. Billable hours reconciliation .
- Coordinated daily operational activities to ensure efficiency and compliance with service standards.
Server
Jimmy's Steer House
Saugus, MA
10.2011 - 06.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Switchboard Operator
North Shore Bank
Peabody, MA
06.2015 - 03.2016
- Managed phone calls in the Operations Department of bank.
- Documented messages and forwarded to correct individual.
- Operated switchboard and routed incoming calls to appropriate departments.
- Scheduled and coordinated conference calls and video teleconferences.
Assistant Manager/Dining Room Assistant
Grassfield's Restaurant
Peabody, MA
10.2012 - 04.2013
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels.
Camp Counselor
Youth Public Safety Academy
Billerica, MA
06.2011 - 09.2011
- Advised children ages 7-11 of public safety and protection.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Led groups of children safely through variety of camp activities.
- Kept athletic and games equipment and facilities organized and maintained.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Customer Service Cashier
Target
Saugus, MA
09.2008 - 01.2010
- Trained new cashiers on procedures, customer service and sales techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Wakefield Memorial High School
Wakefield, MA06-2010
Bachelor of Arts - Communications
Merrimack College
North AndoverSkills
- Self-motivated
- Strong verbal communication
- Customer service
- Data entry
- Multitasking and organization
- Detail oriented
- Team leadership
- Staff development
- Project Management
- Process implementation
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc)
Timeline
Senior Asset Services Coordinator
Alexandria Real Estate Equities
08.2022 - Current
Field Operations Manager
Dens Facility Services
03.2018 - 08.2022
Switchboard Operator
North Shore Bank
06.2015 - 03.2016
Assistant Manager/Dining Room Assistant
Grassfield's Restaurant
10.2012 - 04.2013
Server
Jimmy's Steer House
10.2011 - 06.2020
Camp Counselor
Youth Public Safety Academy
06.2011 - 09.2011
Customer Service Cashier
Target
09.2008 - 01.2010
High School Diploma -
Wakefield Memorial High School
Bachelor of Arts - Communications
Merrimack College