Costa Katsaros
Westlake,OH
Summary
Supply Chain and Business Analytics student at Miami University, with hands-on experience in operations, team leadership, and customer service. Proven ability to thrive in fast-paced environments, improve process efficiency, and deliver high-quality results. Recognized as Employee of the Month at McAlister's Deli, and trusted with leadership roles, including Executive Board Member of Pi Kappa Alpha, and captain of varsity sports teams. Skilled in inventory control, communication, and vendor coordination, with a solid academic foundation in operations management and business statistics.
Overview
5
5
years of professional experience
Work History
Management Assistant
Mediterranean Party Center
Bedford, Ohio
04.2019 - 08.2024
- Handled communications with vendors and clients to ensure smooth operations.
- Coordinated events for various gatherings at the Mediterranean Party Center.
- Managed daily operations, including serving food, handling cash transactions, and maintaining a clean and organized work environment.
Deli Clerk
McAllister's Deli
Cleveland, Ohio
06.2023 - 05.2024
- Delivered excellent customer service by promptly addressing customer needs, resolving complaints, and ensuring satisfaction.
- Managed daily operations, including preparing and serving food, handling cash transactions, and maintaining a clean and organized work environment.
- Collaborated with team members to ensure efficient workflow during peak hours, improving order accuracy, and reducing wait times.
- Trained new employees on company policies, food safety standards, and operational procedures, fostering a cohesive and productive team.
Lawn Care Worker
ESK Lawn Care
Cleveland, Ohio
06.2022 - 08.2023
- Performed landscaping tasks such as mowing, trimming, planting, and maintaining lawns, gardens, and outdoor spaces to meet client specifications.
- Collaborated with a team to complete projects efficiently and within designated time frames, ensuring high-quality results.
- Operated and maintained landscaping tools and equipment, adhering to safety standards, and preventing equipment downtime.
- Communicated with clients to understand their preferences, and provided recommendations for landscaping improvements, ensuring customer satisfaction.
Education
Supply Chain, Business analytics
Miami University
Oxford, OHtrue
Skills
- Supply chain management
- Data analysis and reporting
- Customer service excellence
- Team leadership
- Excel proficiency
- Python programming
Major Achievements
- FYIC Client Consulting Challenge, Miami University – May 2024
Collaborated in a team of five to develop a profit-maximization strategy for Rooted Grounds Coffee; pitched the final solution directly to the company’s CEO as part of a 4-week consulting project. - Employee of the Month, McAllister's Deli – June 2023
Recognized for outstanding teamwork, customer service, and operational efficiency. - Team Captain, Soccer & Lacrosse – 2021–2022 Seasons
Led both teams as captain, demonstrating leadership, communication, and accountability on and off the field.
Organizational Involvement
Pi Kappa Alpha, Executive Board Member, 08/01/24 - Current
- Oversaw member conduct and enforced chapter policies through fair and confidential disciplinary hearings.
- Promoted accountability and contributed to a positive and respectful chapter environment.
Timeline
Deli Clerk
McAllister's Deli
06.2023 - 05.2024
Lawn Care Worker
ESK Lawn Care
06.2022 - 08.2023
Management Assistant
Mediterranean Party Center
04.2019 - 08.2024
Supply Chain, Business analytics
Miami University
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