COTDY BANKS
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Representative
Consumer Cellular
01.2022 - Current
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Kaiser Permanente
02.2019 - 01.2022
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
Customer Service Representative
Chime Solutions
01.2015 - 02.2019
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
Marietta, GA05.2015
Timeline
Remote Customer Service Representative
Consumer Cellular
01.2022 - Current
Customer Service Representative
Kaiser Permanente
02.2019 - 01.2022
Customer Service Representative
Chime Solutions
01.2015 - 02.2019
Associate of Arts - Liberal Arts And General Studies
Saint Leo University
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