Cotey Mitchell
IT Field Engineer
Marietta,GA
Summary
Experienced IT Field Engineer with a strong focus on skill development and professional growth. Proven ability to quickly adapt and deliver results through extensive technical expertise. Recognized for contributing effectively to team success and project completion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Services Engineer III
Neology
Marietta, Georgia
11.2024 - Current
- Streamlined design processes through collaboration with cross-functional teams.
- Installed and configured hardware, software, and network components for user workstations.
- Provided technical support for software applications and resolved network issues.
- Monitored system performance, proactively addressing technical problems.
- Documented troubleshooting procedures to enhance future response efficiency.
- Implemented security protocols to safeguard sensitive information and systems.
- Configured routers, switches, and wireless access points to optimize network performance.
- Received bucket truck training for safe equipment operations.
IT Field Services Engineer Contractor
Avaso
Alpharetta, Georgia
05.2024 - 12.2024
- Executed removal of asset tags from various devices to ensure accurate inventory management.
- Processed devices for reconditioning, focusing on quality and operational efficiency.
- Managed Windows OS installations across multiple systems to enhance functionality.
- Maintained organized warehouse operations for Acer, ASUS, Dell, HP, Lenovo, MSI, and Samsung products.
- Received OSHA 10 Certification.
IT Field Services Engineer / Queue Manager
Worldwide TechServices
Gainesville, Georgia
04.2023 - 04.2024
- Manage detailed records of service through BMC Remedy.
- Diagnose and resolve cases with expert troubleshooting knowledge/tools, and excellent communication.
- Install hardware, provide configuration and support.
- Process site wellness reports for all techs in the country and provide assistance if required.
- Installation of Servers, Access Points, Modems, Routers, and A/V equipment.
- Recieved Dell Certification
Department Manager - Quality Control
eBryIT
Kennesaw, Georgia
06.2021 - 04.2023
- Lead technicians in the configuration of Dell, HP, and Lenovo laptops, desktops, servers, and other devices.
- Deploy software via USB, Microsoft Intune, PowerShell and various other methods.
- Creation of asset tags, and tracking via MAC Data capture in compliance with contract SOPs.
- Assign duties/monitor performance of team members, providing and documenting metrics.
- Created Excel database templates that facilitated an approximate 150% increase in productivity in process and logistical output for new hires and existing employees with minimal training needed.
Hardware Configuration Technician
PROSYS
03.2021 - 06.2021
- IP/BIOS configuration of CISCO 24 and 48 port network switches and related hardware.
- Hardware alterations for upgrades and re-spec.
- Applied KVM connections for mass deployment.
- Mobile device configuration for various applications.
Asset Recovery Technician/Value Appraisal
Beyond Surplus
Smyrna, Georgia
09.2019 - 01.2021
- Reclaim eWaste from private owners, government entities, and corporate bodies.
- Destroy any and all private data via DOD grade data destruction/total destruction of storage media.
- Scrapping of experimental devices, prototypes, and otherwise classified devices depending on client needs and troubleshooting.
- Value Check/Research of cleared for sale items to assist in keeping them out of landfills and prolong service life of systems with hard to find parts.
Amazon Delivery Driver Lead
Jars Td
Smyrna, Georgia
05.2018 - 08.2019
- Delivered packages efficiently across designated routes to ensure timely service.
- Communicated with dispatchers to coordinate delivery schedules and address issues.
- Navigated using GPS systems for accurate route planning and navigation.
- Maintained accurate records of deliveries and pick-ups for tracking purposes.
- Followed safety protocols to secure packages during transit and delivery.
- Loaded and unloaded packages efficiently for timely deliveries.
- Trained new hires and assess drivers for new routes
HP Account Brand Ambassador/Technical Support Representative
MarketSource
Alpharetta, Georgia
01.2017 - 05.2018
- Provide research data and market information to HP to follow trends of sales and product reliability.
- Chat with customers via OLARK and Bazarvoice for Office Depot, Newegg, Walmart, Best buy, and Microcenter.
- Personally visit multiple stores within a jurisdiction to assist management with product sales, quality control, and troubleshooting.
- Handle hundreds of service requests a week, mainly sales, and often Level One or Level Two Technical support.
- Engaged customers through product demonstrations and interactive events.
- Collaborated with sales teams to enhance brand visibility and presence.
- Educated consumers about brand features and benefits effectively.
- Trained new ambassadors on brand standards and customer engagement techniques.
- Promoted positive company image through superior customer service experiences.
Education
Some College (No Degree) - Computer Information Systems, General IT
Chatahoochee Technical College
Marietta, GASkills
- Microsoft Office 365 proficient
- Ticketing systems: BMC Remedy, Hardcat, Jira
- Communication platforms proficiency
- Cable management
- Desktop support services
- Low voltage systems installation
- UPS and server maintenance
- General IT support
- Data migration and management
- Device experience: Lenovo, HP, Dell
- Windows OS proficiency
- Android proficiency
Certification
- Dell Client Foundations 2023 - 2024
- OSHA 10 Hour Outreach - General Industry - 2024
Timeline
Field Services Engineer III
Neology
11.2024 - Current
IT Field Services Engineer Contractor
Avaso
05.2024 - 12.2024
IT Field Services Engineer / Queue Manager
Worldwide TechServices
04.2023 - 04.2024
Department Manager - Quality Control
eBryIT
06.2021 - 04.2023
Hardware Configuration Technician
PROSYS
03.2021 - 06.2021
Asset Recovery Technician/Value Appraisal
Beyond Surplus
09.2019 - 01.2021
Amazon Delivery Driver Lead
Jars Td
05.2018 - 08.2019
HP Account Brand Ambassador/Technical Support Representative
MarketSource
01.2017 - 05.2018
Some College (No Degree) - Computer Information Systems, General IT
Chatahoochee Technical College
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