Summary
Overview
Work History
Skills
Timeline
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Coti Letnainczyn

Newark,Delaware

Summary

Highly-motivated, with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.

Overview

8
8
years of professional experience

Work History

Dental Office Supervisor

Montchanin Implant Center
07.2021 - Current
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention

Front Desk Receptionist/Treatment Coordinator

Delaware Periodontics
06.2019 - 07.2021
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Pharmacy Tech Supervisor

CVS Caremark
01.2016 - 06.2019
  • 2+ years of experience
  • Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.
  • Reduced medication errors through diligent verification of prescription orders and double-checking of filled prescriptions.
  • Streamlined inventory management for a well stocked pharmacy with timely ordering and rotation of stock.

Skills

  • Superior communication skills
  • MS office proficient
  • Organization skills
  • Dependable and reliable
  • Dentrix, Eaglesoft, PraticeWorks proficient
  • Office Administration
  • Inventory Management

Timeline

Dental Office Supervisor

Montchanin Implant Center
07.2021 - Current

Front Desk Receptionist/Treatment Coordinator

Delaware Periodontics
06.2019 - 07.2021

Pharmacy Tech Supervisor

CVS Caremark
01.2016 - 06.2019

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Coti Letnainczyn