Melanie Alvarez
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Always excelled in boosting company sales and surpassing monthly goals.
Overview
10
10
years of professional experience
Work History
Dental Office Supervisor
Medsquare Dental
08.2024 - Current
- Oversee front-end operations ensuring smooth patient flow.
- Resolve patient concerns regarding treatment plans and insurance.
- Complete end-of-day account walkouts with accurate CDT coding.
- Perform daily reporting to support office performance.
- Manage insurance verifications and eligibility checks.
- Conduct treatment plan sales consultations after diagnosis.
- Managed daily operations of dental office to ensure smooth workflow.
- Scheduled patient appointments using dental management software for efficiency.
- Supervised front desk staff and provided training on customer service practices.
- Coordinated with dental staff to optimize patient flow and reduce wait times.
- Maintained inventory of dental supplies and ordered stock as needed.
- Handled patient inquiries and resolved issues to enhance satisfaction levels.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
Administrative Assistant
Seduction Dental Design
12.2023 - 08.2024
- Managed patient check-in/out, payments, and filing.
- Communicated patient concerns to management for resolution.
- Sold Smile Design treatments including composite & porcelain veneers.
- Supported administrative duties and daily reporting.
- Coordinated patient appointments and managed scheduling for optimal office efficiency.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Assisted in executing marketing initiatives to promote dental services effectively.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Operated point-of-sale systems to process transactions accurately.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Attended weekly team meetings to review performance goals and objectives.
Office Supervisor & Senior Tax Preparer
Horta's and Associates Group
03.2020 - 11.2023
- Supervised daily operations for tax and immigration services.
- Licensed tax preparer ensuring compliance using TaxAct.
- Assisted clients with immigration documentation.
- Trained staff, handled escalations, maintained inventory.
- Conducted sales consultations for accounting packages.
- Supervised daily office operations and ensured smooth workflow.
- Coordinated schedules and meetings for team members and clients.
- Managed office supplies and maintained inventory levels efficiently.
- Trained new staff on office procedures and software systems.
- Collaborated with management to improve office processes and communication.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Provided technical support to staff members using computers or other electronic devices.
- Planned staff and training meetings and scheduled conference rooms.
- Directed and oversaw office personnel activities.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Scheduled meetings, appointments and travel arrangements for management personnel.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Delegated work to staff, setting priorities and goals.
- Prepared individual and business tax returns following IRS guidelines.
- Utilized tax preparation software to streamline filing processes.
- Advised clients on tax-saving strategies and compliance requirements.
- Researched complex tax issues and consulted with other professionals as needed.
- Prepared federal, state, and local tax returns for individuals, trusts, and corporations.
Administrative Clerk
West Coast Billing
01.2016 - 03.2020
- Performed data entry, filing, and document organization.
- Communicated with healthcare providers via email & phone.
- Maintained accurate billing records using MS Office.
Education
Penn Foster High School - Homeschool
Keiser University
Fort Lauderdale, FLSkills
- CDT coding
- Dental management software
- Insurance verification
- Patient scheduling
- Treatment planning
- Office management
- Customer relationship management
- Data reporting
- Staff supervision
- Conflict resolution
- Effective communication
- Training and mentoring
- Problem solving
- Attention to detail
- Inventory management
- Non-conformance reports
- Employee training
- Scheduling
- HIPAA compliance
- Motivational skills
- Regulatory requirements
- Payment plans
- Office administration
- Human resources
- Workflow coordination
- Appointment coordination
- Pricing strategy
- Vendor management
- Computer skills
- Project planning
- Financial management
- Treatment plan sales
- Sales expertise
- Cash handling accuracy
- Relationship selling
- B2B sales and customer service
- Exceeds sales goals
Additional Qualifications
- 1+ years administrative or technical support experience
- Excellent verbal and written communication skills
- Proficient in MS Word, Excel, Outlook (Windows)
- Quick learner, adaptable to new systems
- Passionate about improving consumer experiences
Timeline
Dental Office Supervisor
Medsquare Dental
08.2024 - Current
Administrative Assistant
Seduction Dental Design
12.2023 - 08.2024
Office Supervisor & Senior Tax Preparer
Horta's and Associates Group
03.2020 - 11.2023
Administrative Clerk
West Coast Billing
01.2016 - 03.2020
Penn Foster High School - Homeschool
Keiser University