Coumba Diallo
East Orange,NJ
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at DCII Beauty and Store Supply. Excelled in resolving high-stress disputes with empathy and critical thinking, leading to increased repeat business. Skilled in data entry and active listening, adept at turning challenges into positive outcomes.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DCII Beauty and Store Supply
09.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Mimi Beauty Store
03.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - IT-6200- Cyber Security Analyst- CYSA+
MedCerts
11.2024
Associate of Science - Professional Office Computing
MbI Technology
Dakar, SENEGAL07.2015
High School Diploma -
LPA High School
Dakar, Senegal07.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Customer Service Representative
DCII Beauty and Store Supply
09.2019 - Current
Customer Service Representative
Mimi Beauty Store
03.2017 - 02.2019
Certificate - IT-6200- Cyber Security Analyst- CYSA+
MedCerts
Associate of Science - Professional Office Computing
MbI Technology
High School Diploma -
LPA High School
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