Coumba G. Diallo
Lanham,MD
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Red Lobster
Annapolis, MD
05.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Acting general manager for couple weeks
Service Professional
Olive Garden Restaurant
Capitol Heights, MD
08.2019 - 05.2022
- Taught pre-approved company program curriculum using authorized materials and training techniques.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
- Worked hard to learn required tasks quickly to maximize performance.
- Recorded production sheets and accurately entered data into computerized systems.
Team Member
TJ Maxx Distribution Center
Lanham, MD
10.2018 - 09.2019
- Upheld high standards of productivity and quality in daily operations.
- Rotated through series of different stations based on team needs.
- Initiated inventory control measures to sustain stock levels.
- Answered product questions with up-to-date knowledge of sales and promotions.
Team Member
Popeyes® Louisana Kitchen
District Heights, MD
09.2016 - 01.2018
- Worked hard to learn required tasks quickly to maximize performance.
- Navigated multiple computer systems and applications to take and organize customer orders.
- Greeted customers and offered immediate assistance.
- Built and maintained working relationships with peers and upper management.
Education
Tristar Academy, Real Estate School
Bowie, MD04.2022
High School Diploma -
Suitland High School
District Heights, MD05.2018
Some College (No Degree) - Hospitality
Prince George's Community College
Upper Marlboro, MDSkills
- Data Entry
- Client Relations
- Customer Service
- Problem Resolution
- Team Building
- People Skills
- Reliable and Trustworthy
- Computer Skills
- Active Listening
- Training & Development
- Critical Thinking
- People Skills
Timeline
Restaurant Manager
Red Lobster
05.2022 - Current
Service Professional
Olive Garden Restaurant
08.2019 - 05.2022
Team Member
TJ Maxx Distribution Center
10.2018 - 09.2019
Team Member
Popeyes® Louisana Kitchen
09.2016 - 01.2018
Tristar Academy, Real Estate School
High School Diploma -
Suitland High School
Some College (No Degree) - Hospitality
Prince George's Community College
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