Countess Walton
Huntsville,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Quality Assurance Technician
Polyplex USA
05.2022 - Current
- Tested over 200 film products monthly, managed Excel spreadsheets documenting 1000+ records, and led marketing meetings with 15+ companies, resulting in 20% increase in collaboration.
- Supported company in maintaining work environment that enhanced quality and teamwork, achieving 30% improvement in collaboration and 15% increase in overall employee satisfaction.
- Performed thorough inspections of 500+ incoming materials and 300+ outgoing products weekly, maintaining 99% accuracy rate and contributing to 10% reduction in defects.
- Evaluated 150+ samples weekly against standards by completing measurements, visual inspections, and other established tests, achieving 98% compliance rate with quality standards.
Amazon Fulfillment Associate
Amazon
01.2020 - 05.2022
- Picked and processed over 120 items daily to be shipped to customers, achieving 98% accuracy rate
- Selected and filled average of 80 orders daily from stock, meeting 100% of customer requirements and ensuring timely delivery.
- Adhered to safety procedures consistently, contributing to 15% reduction in workplace incidents and ensuring safety of team of 25 members.
Shipping and Receiving Clerk
CEVA Logistics
01.2018 - 11.2019
- Transferred average of 100 shipping tickets daily, managed email communications with over 50 clients per week, and maintained accurate documentation in daily reports, contributing to 15% increase in operational efficiency.
- Utilized pallet jacks and dollies to load and unload goods, handling average of 200 containers per day, resulting in 20% improvement in loading efficiency and reducing unloading time by 25%.
- Received and processed average of 150 incoming shipments daily, accurately comparing contents against associated records, and transmitting them to proper department, contributing to 98% accuracy rate in inventory management.
Technician
Nissan North America
10.2012 - 12.2017
- Performed troubleshooting and diagnosis on over 200 malfunctioning equipment units monthly, achieving 95% success rate in identifying and resolving issues.
- Maintained quality assurance standards, achieving 98% compliance rate, and enhanced customer satisfaction levels by 15% through targeted initiatives and responsive service.
- Inspected average of 50 pieces of equipment weekly to identify areas of wear or causes of malfunctions, resulting in 30% reduction in equipment downtime.
- Observed and analyzed equipment operation across various production lines, successfully diagnosing and troubleshooting over 100 reported issues per month, leading to 20% improvement in operational efficiency.
Customer Service Representative Agent
Advance Financial
03.2010 - 06.2012
- Responded to over 100 customer requests daily for products, services, and company information, resulting in 15% increase in customer engagement.
- Answered customer telephone calls within 30 seconds, reducing on-hold wait times by 40% and enhancing customer satisfaction.
- Maintained 95% customer satisfaction rate through forward-thinking strategies focused on addressing customer needs and resolving concerns, leading to 20% increase in repeat business.
- Offered personalized advice and assistance to over 50 customers daily, paying attention to special needs or wants and contributing to 10% increase in sales of customized products.
Education
High School Diploma -
Columbia Central High School
Columbia, TN08.2008
Skills
- Data Entry and Administrative Software: Microsoft Excel, Google Sheets, Access, OpenOffice Calc
- Customer Relationship Management (CRM) Systems: Salesforce, HubSpot, Zoho CRM
- Microsoft Office Suite: Excel, Word, Outlook
- Communication and Collaboration Tools: Slack, Microsoft Teams, Zoom, Trello
- Shipping & Receiving
- ICD coding
- ICD-10
- Quality audits
- Line Checking
- Root Cause Analysis
- Performance Testing
- System Inspections
Timeline
Quality Assurance Technician
Polyplex USA
05.2022 - Current
Amazon Fulfillment Associate
Amazon
01.2020 - 05.2022
Shipping and Receiving Clerk
CEVA Logistics
01.2018 - 11.2019
Technician
Nissan North America
10.2012 - 12.2017
Customer Service Representative Agent
Advance Financial
03.2010 - 06.2012
High School Diploma -
Columbia Central High School
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