Countess Walton

• Conducted performance trials on 200 film products monthly, documented data and observations using Excel spreadsheets documenting a minimum of 1000+ records, and led marketing and team building meetings with 15+ companies, resulting in 20% increase in overall employee collaboration.
• Supported company in maintaining work environment that enhanced quality and teamwork, achieving 30% improvement in collaboration and 15% increase in overall employee satisfaction.
• Conducted thorough inspections to ensure product quality meets industry standards.
• Implemented corrective actions for identified defects, enhancing overall quality assurance processes.
• Collaborated with production teams to refine operational workflows and improve efficiency.

Developed and executed a quality assurance strategy for a new electric vehicle line, achieving a 25% reduction in defect rates within the first year of production.

• Performed thorough inspections of 500+ incoming materials and 300+ outgoing products weekly, maintaining 99% accuracy rate and contributing to 10% reduction in defects.
• Evaluated 150+ samples weekly against standards by completing measurements, visual inspections, and other established tests, achieving 98% compliance rate with quality standards.

• Picked and processed over 120 items daily to be shipped to customers, achieving 98% accuracy rate
• Selected and filled average of 80 orders daily from stock, meeting 100% of customer requirements and ensuring timely delivery.
• Adhered to safety procedures consistently, contributing to 15% reduction in workplace incidents and ensuring safety of team of 25 members.

• Transferred average of 100 shipping tickets daily, managed email communications with over 50 clients per week, and maintained accurate documentation in daily reports, contributing to 15% increase in operational efficiency.
• Utilized pallet jacks and dollies to load and unload goods, handling average of 200 containers per day, resulting in 20% improvement in loading efficiency and reducing unloading time by 25%.
• Received and processed average of 150 incoming shipments daily, accurately comparing contents against associated records, and transmitting them to proper department, contributing to 98% accuracy rate in inventory management.

• Performed troubleshooting and diagnosis on over 200 malfunctioning equipment units monthly, achieving 95% success rate in identifying and resolving issues.
• Maintained quality assurance standards, achieving 98% compliance rate, and enhanced customer satisfaction levels by 15% through targeted initiatives and responsive service.
• Inspected average of 50 pieces of equipment weekly to identify areas of wear or causes of malfunctions, resulting in 30% reduction in equipment downtime.
• Observed and analyzed equipment operation across various production lines, successfully diagnosing and troubleshooting over 100 reported issues per month, leading to 20% improvement in operational efficiency.
• Supported quality operations for aluminum die casting and plastic injection molding components used in vehicle assembly, ensuring compliance with IATF 16949, ISO 9001, and Nissan OEM quality standards.
• Collaborated with manufacturing, engineering, and supplier quality teams to resolve production quality issues, ensuring process capability and product reliability across multiple vehicle platforms.
• Supported customer and internal audits, ensuring alignment with Nissan’s corporate quality objectives and maintaining audit readiness across assigned manufacturing areas.
• Utilized GD&T principles and CMM programming to perform precise dimensional inspections, improving component accuracy and reducing internal non-conformances.
• Leveraged Minitab, SAP, and QMS systems to analyze production data, identify trends, and support data-driven decision making aligned with Nissan’s quality KPIs.

Championed continuous improvement projects focused on defect prevention, achieving measurable improvements in first-pass yield, PPM reduction, and overall equipment effectiveness

• Responded to over 100 customer requests daily for products, services, and company information, resulting in 15% increase in customer engagement.
• Answered customer telephone calls within 30 seconds, reducing on-hold wait times by 40% and enhancing customer satisfaction.
• Maintained 95% customer satisfaction rate through forward-thinking strategies focused on addressing customer needs and resolving concerns, leading to 20% increase in repeat business.
• Offered personalized advice and assistance to over 50 customers daily, paying attention to special needs or wants and contributing to 10% increase in sales of customized products.