Countiss Reed Anderson
Tomball,TX
Summary
Dedicated and experienced Customer Service professional with a proven record of delivering exceptional support in fast-paced environments. Skilled in financial reconciliation, client interaction, and training new team members. Known for reliability, adaptability, and a strong commitment to customer satisfaction.
Overview
28
28
years of professional experience
Work History
Senior Service Agent
FedEx Corporation
Stafford, TX
01.2012 - Current
- Trained and mentored new employees on operational procedures and company protocols, contributing to the effectiveness of the team.
- Collaborated with couriers to ensure accurate and timely truck loading, improving route efficiency and service reliability.
- Researched and resolved domestic and international address discrepancies to prevent shipment delays and ensure successful deliveries.
- Performed daily start-up tasks to support workflow and maintain a well-organized work environment.
- Handled customer concerns professionally and urgently by providing timely resolutions and positive customer interactions.
Night Auditor
Wingate by Wyndham
Houston, TX
01.2023 - 01.2024
- Reconcile daily financial records, including cash drawer activity, credit card transactions, room charges, and occupancy data.
- Prepared and distributed daily reports for hotel management to support operational and financial decision-making.
- Delivered exceptional guest service during overnight shifts, assisting with luggage, providing beverages, handling future reservations, and responding to special requests.
Customer Service Representative
FedEx Corporation
St. Paul, MN
10.1997 - 12.2012
- Answered an average of 60+ inbound customer call daily, providing prompt, courteous, and knowledgeable service.
- Documented customer interactions and service outcomes accurately in database to ensure detailed account records.
- Processed customer packages for drop-off and pick-up efficiently, maintaining smooth daily operations and high customer satisfaction.
- Actively promoted the sale of packing supplies, enhancing customer experience and revenue.
Education
High School Diploma -
James H Bowen High School
Chicago, ILFedEx Customer Service Training -
FedEx
Houston, TXSkills
- Customer Issue Resolution
- Operational Efficiency
- Team Training and Leadership
Timeline
Night Auditor
Wingate by Wyndham
01.2023 - 01.2024
Senior Service Agent
FedEx Corporation
01.2012 - Current
Customer Service Representative
FedEx Corporation
10.1997 - 12.2012
High School Diploma -
James H Bowen High School
FedEx Customer Service Training -
FedEx