Couper Balzert
Spokane,WA
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
Work History
Peer Support Specialist
Frontier Behavioral Health
Spokane, WA
12.2024 - 09.2025
- Provided emotional support to clients navigating mental health challenges.
- Actively listened and responded empathetically when interacting with clients.
- Conducted wellness checks to monitor client progress and safety.
- Educated clients on available community resources that could enhance their quality of life.
- Assisted clients in accessing resources for housing and employment needs.
- Documented client interactions and maintained accurate records of services provided.
Customer Service Representative
Frontier Behavioral Health
Spokane, WA
02.2023 - 12.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted clients with inquiries and provided support for mental health resources.
- Collaborated with team members to address client needs effectively and efficiently.
- Documented client interactions and maintained accurate records in the database.
- Maintained confidentiality of sensitive client information according to HIPAA regulations.
Education
West Valley High School
Spokane, WASkills
- Motivational interviewing techniques
- active listening
- confidentiality practices
- resource coordination
- Documentation accuracy
- record management
- Effective communication
- team collaboration
- problem solving
- Conflict resolution
- Computer proficiency
Timeline
Peer Support Specialist
Frontier Behavioral Health
12.2024 - 09.2025
Customer Service Representative
Frontier Behavioral Health
02.2023 - 12.2024
West Valley High School