Courtany Sbrega
Management
Fort Lauderdale,FL
Summary
Spa professional prepared for this role, bringing wealth of experience in delivering exceptional customer service and managing seamless daily operations. Proven track record of fostering team collaboration and driving results. Reliable and adaptable, skilled in staff training, inventory control, and client relations.
Overview
7
7
years of professional experience
Work History
Nail Technician
Ileanas Day Spa
06.2024 - 11.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Salon Manager
The Finishing Touch Hair Salon
02.2022 - 04.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Food Coordinator
Lone Wolf Restaurant
09.2017 - 12.2019
- Collaborated with marketing teams to create eye-catching visuals showcasing popular dishes across social media platforms for increased brand exposure.
- Developed strong relationships with vendors, negotiating favorable pricing on bulk orders for cost savings on high-quality ingredients.
- Maintained a clean and sanitary work environment, adhering to strict health code regulations and reducing the risk of foodborne illnesses.
- Proactively managed staff schedules to ensure adequate coverage during peak service times, minimizing wait times for customers.
- Managed catering events efficiently, overseeing menu planning, staffing requirements, equipment rentals, and setup/teardown logistics.
Education
High School Diploma -
American Homeschool
Illinois City, IL06-2011
Skills
- Customer service
- Time management
- Client consultation
- Inventory controls
- Sales proficiency
- Client service quality
- Appointment scheduling
Timeline
Nail Technician
Ileanas Day Spa
06.2024 - 11.2024
Salon Manager
The Finishing Touch Hair Salon
02.2022 - 04.2024
Food Coordinator
Lone Wolf Restaurant
09.2017 - 12.2019
High School Diploma -
American Homeschool
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