Court (Courtney) Hendricks
Manchester,CT
Summary
Dynamic professional with extensive experience in dispatching and route coordination at Phoenix LLC. Demonstrated success in team leadership and safety compliance, resulting in improved operational efficiency. Expertise in training and development, providing exceptional customer service while overseeing complex delivery operations. Dedicated to achieving excellence in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher / Manager
Phoenix LLC
Glastonbury, Connecticut
11.2023 - Current
- Coordinated daily delivery route operations to ensure on-time performance and compliance with Amazon DSP standards.
- Assigned routes, managed driver schedules, and provided real-time operational support.
- Monitored delivery progress, troubleshooting delays, scanning issues, and customer concerns.
- Trained new drivers in safety protocols, navigation techniques, and operational procedures.
- Oversaw fleet inspections, ensuring equipment tracking and accurate documentation.
Delivery Associate
Phoenix LLC
Glastonbury, Connecticut
11.2023 - Current
- Delivered packages on schedule while ensuring accuracy and safety.
- Followed Amazon navigation and scanning procedures meticulously.
- Conducted thorough vehicle inspections to comply with safety protocols.
- Provided exceptional customer service to enhance client satisfaction.
Dietary Aide
Brighton Senior Living
Tomball, Texas
08.2017 - 10.2023
- Prepared and served meals based on dietary requirements.
- Maintained sanitation and food safety compliance.
- Assisted residents during meals and maintained clean dining areas.
- Communicated with nursing staff regarding dietary updates.
- Handled dishwashing, kitchen cleanup, and inventory management.
Cashier
Walmart
Tomball, Texas
03.2015 - 10.2015
- Processed POS transactions with accuracy and efficiency.
- Assisted customers in purchases, returns, and inquiries.
- Maintained clean and organized checkout stations to enhance workflow.
- Adhered to cash-handling and customer service policies consistently.
Education
GED -
GED Online
Manchester, CT11.2025
Skills
- Dispatching and route coordination
- Team leadership
- Safety compliance
- Communication skills
- Training and development
- Scheduling expertise
- Incident reporting
- Phone dispatch
- Employee time management
- Collaboration and teamwork
- Delivery operations
- Customer service excellence
- Food service sanitation
- Cash handling and POS systems
- Time management strategies
- Problem solving techniques
Certification
- Food Safety & Sanitation — Senior Care Facility Training
- Delivery Safety & Operations Training — Amazon DSP Program
- Workplace Communication & Team Leadership Workshops
Accomplishments
• Promoted to Dispatcher/Manager within a year at Phoenix LLC for outstanding performance.
• Maintained near-perfect on-time delivery record for multiple high-volume routes.
• Recognized as the top performer for Peak Season at Phoenix LLC in 2024.
• Recognized at Brighton Senior Living for exceptional resident care and teamwork.
• Recognized at Walmart for following proper procedures when secret shopper evaluated performance.
• Maintained near-perfect on-time delivery record for multiple high-volume routes.
• Recognized as the top performer for Peak Season at Phoenix LLC in 2024.
• Recognized at Brighton Senior Living for exceptional resident care and teamwork.
• Recognized at Walmart for following proper procedures when secret shopper evaluated performance.
Additional Information
Flexible schedule, strong multitasking, and time-management skills. Comfortable with technology-driven operations and route-management software.
Timeline
Dispatcher / Manager
Phoenix LLC
11.2023 - Current
Delivery Associate
Phoenix LLC
11.2023 - Current
Dietary Aide
Brighton Senior Living
08.2017 - 10.2023
Cashier
Walmart
03.2015 - 10.2015
GED -
GED Online