COURTENAY DAAL
Deer Park,NY
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and stakeholder engagement, ensuring seamless collaboration across departments. Thrive in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Overview
17
17
years of professional experience
Work History
Program Director
Bowery Residence Committee
06.2021 - Current
- Responsible for the 400 + scattered site supportive housing program throughout Brooklyn & Bronx.
- Oversee the development and delivery of case management & clinical services for all tenants managing Mental Health, SA or formerly homeless.
- Supervised all aspects in apartment identification, leasing & maintenance through effective coordination with landlords, brokers and housing providers.
- Ensure compliance within New York City Department of Health and Mental Hygiene & New York State Office of Mental Health and Office of Alcoholism.
Regional Field Manager
Maximus
04.2016 - 06.2021
- Disseminates policy, protocol change, and ensures appropriate implementation and compliance which has led current region to successfully meet our goal of 200 assessments each month.
- Builds community relationships with OPWDD providers to facilitate resources and resolution to issues related to CAS assessment.
- Developed and implemented processes and strategies to achieve operational goals among a staff of 16 assessors.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area of Long Island, Brooklyn and Staten Island.
Clinical Coordinator
Bowery Residence Committee
09.2013 - 04.2016
- Ensure all 15 staff were completing client assessments, updating Individual living plans and meeting diversion placements goals, as well as ongoing training.
- Established various departmental workflow spreadsheets, crisis intervention / transfers daily and engagement reports weekly.
- Increased housing placement by 25%.
- Clinical background in working with the homeless, Mental Health and Substance Abuse populations.
Senior Case Manager
Community Housing Innovations INC
01.2011 - 09.2013
- Created well-written, effective care plans appropriately matching needs of 40-60 clients following standards and guidelines of funders, contractors and governmental regulations.
- Provided safety planning, crisis intervention, and case management to clients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
Case Manager
PSCH
01.2009 - 01.2011
- Developed and counseled case load of 25 clients on goals to be obtained in Mental Health Program.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Helped patients receive appropriate, high-quality care with reasonable results.
Education
M.S - Medical Informatics
SUNY Downstate Medical Center
Brooklyn, NYM.P.A - Healthcare Administration
Long Island University
B.S - Health Science- Disability Studies
Stony Brook University
Stony Brook, NYSkills
- Leadership and Team Development
- Healthcare administration
- Data Analysis
- Strategic Planning
- Regulatory Compliance
- Budgeting and Financial Management
- Process Implementation & Optimization
- Stakeholder Engagement
- Program leadership
- Quality assurance
Timeline
Program Director
Bowery Residence Committee
06.2021 - Current
Regional Field Manager
Maximus
04.2016 - 06.2021
Clinical Coordinator
Bowery Residence Committee
09.2013 - 04.2016
Senior Case Manager
Community Housing Innovations INC
01.2011 - 09.2013
Case Manager
PSCH
01.2009 - 01.2011
M.S - Medical Informatics
SUNY Downstate Medical Center
M.P.A - Healthcare Administration
Long Island University
B.S - Health Science- Disability Studies
Stony Brook University
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