Summary
Overview
Work History
Education
Skills
Timeline
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Courteney Nelson

Cumming,GA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Community Liaison

Synergy Home Care
12.2020 - Current
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained sales tracking reports to support operational enhancements and implement corrective actions.
  • Networked at events and by phone to expand business profits and revenues.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Sports Beat Reporter

SB Nation
05.2018 - 10.2020
  • Reported on Florida State University athletic events and programs to provide interesting sports stories.
  • Participated in editorial meetings to discuss story ideas and content.
  • Edited, proofread and fact-checked content for accuracy.
  • Reported from field locations and wrote stories under tight deadlines.
  • Developed relationships with sources and contacts to gain additional insight.
  • Attended press conferences and other media events to gather relevant information and quotes for stories.
  • Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
  • Utilized SEO principles to optimize content for search engine rankings.

Education

Bachelor of Arts - Editing, Writing, And Media

Florida State University
Tallahassee, FL
08.2019

Skills

  • Persuasive Negotiations
  • SEO Strategies
  • Administrative Writing
  • Direct Patient Care
  • Staff Management
  • Patient Assessments
  • Active Listening
  • Critical Thinking

Timeline

Community Liaison

Synergy Home Care
12.2020 - Current

Sports Beat Reporter

SB Nation
05.2018 - 10.2020

Bachelor of Arts - Editing, Writing, And Media

Florida State University

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