Courteney Mosley
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens
Albuquerque, NM
02.2022 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Advocate Representative
Blue Cross Blue Shield Of New Mexico
Albuquerque, NM
09.2022 - 04.2023
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Accessed multiple databases to investigate customer questions and concerns.
- Answered as many as Number calls each day focused on answering Type questions and resolving Type issues.
- Coordinated with colleagues to oversee special requests made by customers such as Type and Type.
- Served as point of contact for customers and worked to resolve Type and Type issues.
- Contacted outside providers on behalf of customers to help solve problems.
- Analyzed customer research to develop product and service recommendations and pitch to management.
- Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives.
- Attended Type meetings to represent interests and perspective of company's customer base.
- Utilized feedback in guiding hosting of data files to transport data.
Cook
Buffalo Wild Wings
Albuquerque, NM
08.2020 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Housekeeper
Golden Age Nursing Home
Greenwood Ms
01.2019 - 06.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Education
Associate Degree -
Carrington College - Albuquerque ,NM
Albuquerque, NM05.2023
Greenwood High School
Greenwood, MS05.2018
Skills
- Active listening
- Resolving Customer Issues
- Problem-Solving Skills
- Prescription Pricing
Timeline
Customer Advocate Representative
Blue Cross Blue Shield Of New Mexico
09.2022 - 04.2023
Pharmacy Technician
Walgreens
02.2022 - 09.2023
Cook
Buffalo Wild Wings
08.2020 - 11.2021
Housekeeper
Golden Age Nursing Home
01.2019 - 06.2020
Associate Degree -
Carrington College - Albuquerque ,NM
Greenwood High School