Courtland Porter
Charlotte
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
8
8
years of professional experience
Work History
Managed Services Analyst III
Global Health Exchange (GHX)
Charlotte, NC
10.2020 - Current
- Managed 200+ provider accounts, consistently maintaining 95%+ account health through proactive support and education.
- Streamlined critical process improvements to improve match rates through meticulous reporting and financial analysis.
- Collaborate with cross-functional finance teams to enhance accuracy of corporate financial forecasts.
- Analyze company data and trends, extract key data, and deliver actionable recommendations to stakeholders.
- Train and mentor new hires and peers, contributing to team development and process consistency.
Managed Services Analyst II
Global Health Exchange (GHX)
Charlotte, NC
09.2022 - 10.2023
- Managed 96+ provider accounts, maintaining 96%+ account health through consistent communication and issue resolution.
- Led training sessions for international teams on order processing and outreach initiatives.
- Monitored service queues and supported analysts with process-related guidance and escalations.
- Generated reports and analysis data to track performance and order status, exceeding KPI and QA metrics consistently.
- Supported leadership with escalations, training, and process improvement initiatives.
Business Development Representative
Transportation Insight
Charlotte, NC
02.2022 - 09.2022
- Researched markets and prospective clients to support and strengthen sales strategies.
- Built and managed a high-volume sales pipeline through calls, emails, and social selling.
- Recommended tailored solutions to address customer challenges and drive engagement.
- Expanded professional network through lead generation and industry outreach.
Head Cheerleading Coach
Charlotte Allstars (Charlotte)
Matthews, NC
05.2021 - 05.2024
- Coached athletes’ strength, agility, and performance through structured, progressive training programs.
- Evaluated individual strengths to optimize team performance and strategic positioning.
- Motivated athletes, fostering discipline, teamwork, and a strong competitive work ethic.
Fulfillment Center Associate
Amazon CLT4
Charlotte, NC
10.2020 - 02.2022
- Monitored machinery performance and resolved operational issues to maintain production efficiency.
- Upheld strict quality standards while meeting high-volume throughput demands.
- Improved productivity through effective organization, safety practices, and cross-team communication.
Head Cheerleading Coach
Legends Cheer Elite
Gastonia, NC
05.2018 - 05.2021
- Designed comprehensive training programs to improve individual and team performance.
- Organized community events to strengthen team culture and stakeholder relationships.
- Prepared athletes for competition through structured practices and physical conditioning.
Education
Bachelor of Arts - Communication Studies
University of North Carolina at Charlotte
Charlotte, NC05-2019
Skills
- Customer satisfaction & relationship building
- Sales & business development
- Communication & leadership
- Networking & client engagement
- Salesforce & data analysis
- Data entry & computer proficiency
- Creative problem solving
- Multitasking & prioritization
- Microsoft office
- Analytical thinking
- Time management
- Attention to detail
- Team collaboration and leadership
- Project management
Timeline
Managed Services Analyst II
Global Health Exchange (GHX)
09.2022 - 10.2023
Business Development Representative
Transportation Insight
02.2022 - 09.2022
Head Cheerleading Coach
Charlotte Allstars (Charlotte)
05.2021 - 05.2024
Managed Services Analyst III
Global Health Exchange (GHX)
10.2020 - Current
Fulfillment Center Associate
Amazon CLT4
10.2020 - 02.2022
Head Cheerleading Coach
Legends Cheer Elite
05.2018 - 05.2021
Bachelor of Arts - Communication Studies
University of North Carolina at Charlotte