Courtland Yang
Lawrenceville,GA
Summary
Systematic data entry team member with meticulous approach and dedication to work quality. Produces high volume of work with expert 10-key operations knowledge and [Number] WPM typing speed. Proficient in both manual and automated strategies and well-versed in classifying information and maintaining databases.
Knowledgeable Desired Position with background in managing and resolving past-due accounts. Successfully implemented strategies to reduce delinquency rates and improve collections processes. Demonstrated proficiency in negotiation and communication to enhance debtor engagement and recovery outcomes.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Collections Specialist
At&t
Orlando, FL
05.2024 - 12.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
ITM Teller
Suncoast Credit Union
Tampa, FL
05.2023 - 11.2023
- Through video transmission vie Interactive Teller Machine (ITM), Processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawal
- Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures
- Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously
- Provides a high level of professional and courteous service while observing due diligence for validity of transactions
- Supports Credit Union growth by recognizing opportunities to promote Credit Union products to meet members' needs
Customer Service Associate
Walgreens
Land O'Lakes, FL
04.2022 - 01.2023
- Provides customers with courteous, friendly, fast, and efficient service
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
- Constructs and maintains displays, including promotional, seasonal, super structures, and revisions as directed
Customer Sales Representative
American Power & Gas
Tampa, FL
02.2022 - 03.2022
- Managed daily data entry tasks in high-volume team-environment
- Up to 300 calls a day
- Evaluated the source for each project to locate important pieces of information such as customer names and bill totals
- Open calls to warm leads to customers
- Compiled, sorted and verified the documents prior to customer's supply and utilities
- Creative, adaptable, and try new approaches when calling customers
Data Entry Specialist
Commerce Brothers LLC
Commerce, GA
11.2020 - 01.2022
- Used database information to produce weekly reports
- Managed daily data entry tasks in high-volume environment
- Examined written sources to obtain and review data quality
- Evaluated the source paperwork for each project to locate important pieces of information such as customer names and bill totals
- Compiled, sorted and verified the original documents prior to data entry
- Stored completed documents in appropriate locations
- Located and corrected data entry errors
- Compiled, sorted, and verified accuracy of data before entry
- Worked Remote
Delivery Driver
Pacific Office Automation
Seattle, WA
01.2020 - 03.2021
- Followed prescribed routes and time schedules to attain on-time delivery
- Loaded and unloaded vehicle
- Delivered printers to customers' doors, or customer site
- Reviewed orders before delivery and confirmed completeness and proper invoicing to optimize customer service
Data Entry Specialist
XPO Logistics
Portland, Oregon
02.2017 - 05.2017
- Investigated unusable data to find missing information and implement source-based correction
- Verified information carefully and assigned proper classifications to eliminate errors
- Helped staff find and retrieve important information from manual inputs and automatically scanned data
Education
High School Diploma -
Westview High School
Beaverton, Oregon06.2015
Skills
- Data entry
- Database maintenance
- Log activities
- Trained in 10-key
- Correct errors
- Organization
- Creative thinking
Timeline
Collections Specialist
At&t
05.2024 - 12.2024
ITM Teller
Suncoast Credit Union
05.2023 - 11.2023
Customer Service Associate
Walgreens
04.2022 - 01.2023
Customer Sales Representative
American Power & Gas
02.2022 - 03.2022
Data Entry Specialist
Commerce Brothers LLC
11.2020 - 01.2022
Delivery Driver
Pacific Office Automation
01.2020 - 03.2021
Data Entry Specialist
XPO Logistics
02.2017 - 05.2017
High School Diploma -
Westview High School