Courtlyn Terry
Morrison,TN
Summary
Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Office Administrator
Solomon Consulting Services LLC
01.2023 - 07.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Financial Administrator
Solomon Consulting Services LLC
01.2022 - 01.2023
- Completed clerical and data entry tasks to optimize financial procedures.
- Reconciled accounts and investigated variances.
- Updated daily transaction records to assist with payroll and billing administration.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Developed strategic plans for day-to-day financial operations.
- Disbursed petty cash by recording entries and verifying documentation.
- Reconciled accounts receivable to general ledger.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
Billing Specialist
Solomon Consulting Services LLC
06.2021 - 12.2021
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Researched and resolved routine and complex issues.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Investigated and processed claims swiftly to keep customers satisfied.
- Created detailed reports for management to track performance and sales.
- Corrected, completed and processed claims for multiple payer codes.
- Logged charges and payments within Athena and EClinical Works.
- Audited and corrected billing and posting documents for accuracy.
Veterinary Technician Assistant
All Creatures Veterinary Clinic
06.2019 - 06.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
Call Center Representative
Community Health Systems, CHS
07.2018 - 03.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
Finance Administrator
REV RTC
01.2016 - 07.2018
- Completed clerical and data entry tasks to optimize financial procedures.
- Managed expense tracking and personnel vouchers.
- Prepared bi-weekly payroll for 40 employees and maintained all associated files.
- Reconciled accounts and investigated variances.
- Updated daily transaction records to assist with payroll and billing administration.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
Education
High School Diploma -
Crystal River High School
Crystal River, FL05.2016
Skills
- Business Correspondence
- Office Management
- Time Management
- Problem-Solving Techniques
- Billing and Coding
- Recordkeeping and File Management
- Research and Analysis
- Customer Service
- Communications
Timeline
Office Administrator
Solomon Consulting Services LLC
01.2023 - 07.2023
Financial Administrator
Solomon Consulting Services LLC
01.2022 - 01.2023
Billing Specialist
Solomon Consulting Services LLC
06.2021 - 12.2021
Veterinary Technician Assistant
All Creatures Veterinary Clinic
06.2019 - 06.2021
Call Center Representative
Community Health Systems, CHS
07.2018 - 03.2020
Finance Administrator
REV RTC
01.2016 - 07.2018
High School Diploma -
Crystal River High School
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