Heather Haley
Bennington,KS
Summary
Seasoned Collections Supervisor with 20 years in researching and collecting money from past due customers. Built and trained strong team of collections agents to minimize customer disputes and maximize amounts collected. Efficiently handled administrative tasks related to management, including documentation and scheduling.
Overview
21
21
years of professional experience
Work History
Collections Supervisor
Sunbelt Solomon Services, LLC
Solomon, KS
11.2017 - Current
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Processed payments and applied to customer balances.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Generated and mailed updated statements monthly and processed demand letters.
- Researched accounts and completed due diligence to resolve collection problems.
- Accessed credit records to evaluate customer credit histories.
- Scheduled employees to provide full coverage of incoming and outgoing calls.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Prepared and delivered performance reviews of [Number] collections agents to support continuous improvement of department.
- Interviewed and assisted in selection of candidates for collections positions on team of [Number].
- Identified needs and provided training to clarify expectations of collections agents.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Investigated and reviewed credit risks and collections.
Credit Collection Specialist
Blue Beacon International, Inc.
Salina, KS
05.2001 - 11.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Education
Associate of Arts - Education Administration
Southeastern Community College
West Burlington, IA05.1993
Timeline
Collections Supervisor
Sunbelt Solomon Services, LLC
11.2017 - Current
Credit Collection Specialist
Blue Beacon International, Inc.
05.2001 - 11.2017
Associate of Arts - Education Administration
Southeastern Community College
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