Courtnay Smith
Starkville,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
20
20
years of professional experience
Work History
Digital Coach
Walmart.com
Louisville, MS
06.2016 - Current
- Managed, coached and developed direct reports.
- Worked cross-functionally with various departments on projects.
Department Manager
Walmart
Starkville, MS
03.2018 - 03.2019
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Performed statistical operations to improve operations and forecast team needs.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Customer Service Associate
Walmart
Starkville, MS
06.2016 - 12.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative Agent
Sitel
Starkville , MS
08.2005 - 04.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved Type issues over phone with Number customers daily.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
Education
Associates Of Liberal Arts -
East Mississippi Community College
Scooba, MS05.2022
Skills
- Customer Service
- Schedule Coordination
- Recruitment Management
- Sound Judgment
- Self Control
- Stress Tolerance
Timeline
Department Manager
Walmart
03.2018 - 03.2019
Digital Coach
Walmart.com
06.2016 - Current
Customer Service Associate
Walmart
06.2016 - 12.2016
Customer Service Representative Agent
Sitel
08.2005 - 04.2008
Associates Of Liberal Arts -
East Mississippi Community College
Similar Profiles
Md IbraimMd Ibraim
( USA ) .com Orderfiller-Non-Conveyable at Walmart.com( USA ) .com Orderfiller-Non-Conveyable at Walmart.com
William ShoshoneWilliam Shoshone
Inbound Warehouse Associate at Walmart.comInbound Warehouse Associate at Walmart.com
ERIKA E. ROSALES S.ERIKA E. ROSALES S.
Cashier at Walmart.comCashier at Walmart.com
Anthony DurhamAnthony Durham
Senior Manager, Associate Digital Experience at WALMART.COMSenior Manager, Associate Digital Experience at WALMART.COM
SAVANNAH MEYERSSAVANNAH MEYERS
Lead/Assistant Manager, Customer Service at Creole CreameryLead/Assistant Manager, Customer Service at Creole Creamery