Courtnay White
East Boston,MA
Summary
Experienced human services professional seeking a promotion to a supervisory Human Services Coordinator II role, aiming to leverage leadership, care coordination, and crisis management skills to support staff development, strengthen team collaboration, and enhance client centered mental health services.
Overview
21
21
years of professional experience
Work History
Human Services Coordinator I
DMH
Boston, Massachusetts
02.2022 - Current
- Developed comprehensive assessments, individual service plans, and risk management plans to address client needs effectively.
- Assists in discharge planning and service coordination for clients who are hospitalized, homeless, or incarcerated and other settings to transition smoothly to the community.
- Connected clients with appropriate agencies to ensure access to necessary services in least restrictive environments.
- Contributed to assessments of client strengths and needs for supervisors and clinical staff, enhancing individualized care across all service areas.
- Ensure a helping and supportive relationship with clients, their families, and significant others in order to encourage clients to function as independently as possible.
- Delivered information, referrals, and short-term linkage services to those who are not DMH eligible, or those eligible on a waiting list for services.
Rehabilitation Specialist A/B
DMH
Boston, Massachusetts
02.2005 - 02.2022
- Developed personalized treatment plans addressing unique client challenges to enhance rehabilitation outcomes.
- Coordinated multidisciplinary team meetings to evaluate patient progress and refine treatment strategies.
- Created detailed records of patient health information, including diagnosis and treatment plans, to ensure continuity of care.
- Provided emotional support and encouragement throughout the recovery process.
- Provided guidance and support to help patients adjust to lifestyle changes associated with mental illness.
- Encouraged positive behavior change by developing goals and objectives for each patient.
- Oversaw multiple patient cases consistently to ensure timely services.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Interviewed, hired and trained employees in various roles.
Education
Bachelor of Science -
Springfield College
Springfield, MA05-1998
Skills
- Service coordination
- Risk management
- Progress monitoring
- Resource identification
- Multidisciplinary collaboration
- Goal setting
- Effective communication
- Conflict resolution
- Relationship building
- Adaptability and flexibility
- Work prioritization
Timeline
Human Services Coordinator I
DMH
02.2022 - Current
Rehabilitation Specialist A/B
DMH
02.2005 - 02.2022
Bachelor of Science -
Springfield College