LIGIA ALBINO
Spencer,MA
Summary
Bilingual (Spanish) Social Services Professional Experienced in child protection, case management, and family services, with a focus on children, young adults, and families in crisis. Strong background in coordinating with educational, mental health, and community service providers to ensure the safety and well-being of at-risk populations. Skilled in assessing needs, creating service plans, and navigating complex systems. Proven ability to advocate, support families, and foster positive outcomes through teamwork and a person-centered approach.
Overview
12
12
years of professional experience
Work History
CYF/Adult Human Service Coordinator
Department Of Mental Health
02.2023 - Current
- Co-manage cases for children, young adults, and families, ensuring that service delivery aligns with safety and well-being goals.
- Act as the primary contact for clients, conducting outreach, intervention, and triage to address mental health and safety concerns.
- Ensure compliance with confidentiality requirements, completing case documentation with accuracy and efficiency.
- Collaborate with internal teams to provide comprehensive care, including coordination with community resources, educational systems, and mental health providers.
- Support cross-team case management and crisis intervention for both child and adult populations.
Lead EA Domestic Violence/HomeBase Case Manager
RCAP Solutions
05.2018 - 08.2022
- Conducted interviews and assessments for program participants, providing counseling and referrals to ensure stability and self-sufficiency.
- Developed and facilitated workshops focused on empowerment, advocacy, and resource connection.
- Served as a liaison to various community organizations, advocating for participants and providing critical referrals to ensure ongoing support.
- Managed complex cases and coordinated services for families affected by domestic violence.
- Conducting risk assessments, and offered crisis intervention to protect families.
- Developed safety plans for children and families in crisis, providing referrals to shelters, counseling, and legal resources.
- Provided case management and home-based services to individuals and families, focusing on long-term goals and family preservation.
- Acted as a liaison between families and community services, ensuring ongoing support and stability for at-risk children and families.
- SNO Mass Mobility Specialist
- Lead EA Domestic Violence Case Manager
- HomeBase Case Manager, Worcester
Foster Care Case Manager
LUK Inc.
08.2017 - 02.2018
- Collaborated with DCF and DYS to develop and implement individualized service plans for children in foster care.
- Supported foster families through training, advocacy, and ongoing case management, ensuring compliance with state regulations and best practice standards.
- Empowered children and families to achieve their goals through strength-based interventions and community support.
Residential Counselor
Robert F. Kennedy Children's Action Corps
05.2014 - 04.2016
- Managed daily operations in a residential setting for children with behavioral health challenges, focusing on safety and therapeutic interventions.
- Coordinated with educational teams to develop individualized education plans (IEPs) and behavioral plans.
- Utilized conflict resolution strategies to de-escalate situations, ensuring a safe environment for both staff and students.
- Maintained accurate documentation and records, ensuring timely submission of reports in compliance with agency protocols.
Education
Associate of Science - Human Services
Quinsigamond Community College
Worcester, MA05.2018
Skills
- Risk Assessment & Safety Planning
- Crisis Intervention & Conflict Resolution
- Family Support & Empowerment
- Interdisciplinary Collaboration
- Documentation & Compliance with Mandates (State & Federal)
- Bilingual: English & Spanish
- MS Office Suite, DMH Software (MHIS), RCAP Software (Tracker/Cornerstone), Zoom
- Case management
- Service coordination
- Community outreach
- Individualized service plans
Timeline
CYF/Adult Human Service Coordinator
Department Of Mental Health
02.2023 - Current
Lead EA Domestic Violence/HomeBase Case Manager
RCAP Solutions
05.2018 - 08.2022
Foster Care Case Manager
LUK Inc.
08.2017 - 02.2018
Residential Counselor
Robert F. Kennedy Children's Action Corps
05.2014 - 04.2016
Associate of Science - Human Services
Quinsigamond Community College