Emma Ransom
Redmond
Summary
Dedicated and compassionate healthcare professional with 4+ years of experience in crisis intervention, patient care coordination, and team leadership. Skilled at de-escalating high-risk situations, conducting thorough risk assessments, and fostering strong client relationships. Highly organized, detail-oriented, and proficient in EMR documentation, interdisciplinary communication, and crisis intervention strategies that improve client safety and outcomes.
Overview
4
4
years of professional experience
Work History
MOBILE CRISIS CASE COORDINATOR/ ABUSE INVESTIGATOR
BestCare Treatment Services
Prineville
11.2023 - Current
- Delivered emergency crisis intervention for high-risk situations, addressing suicidal/homicidal ideations and mitigating immediate safety threats.
- Conducted comprehensive risk assessments to develop targeted intervention plans, reducing repeat emergency calls.
- Built strong client trust through compassionate communication, enhancing emotional resilience and crisis stabilization.
- Coordinated care among multidisciplinary teams, ensuring continuity of services and integrated treatment planning.
CAREGIVER
Touchmark at Mount Bachelor Village
Bend
12.2021 - 10.2023
- Assisted 20+ residents with ADLs, including those with Parkinson's, dementia, and end-of-life care needs.
- Developed personalized care plans that improved residents' quality of life and health outcomes.
- Fostered strong relationships with residents and families, increasing satisfaction and emotional well-being.
VACATION RENTAL CLEANER
Black Butte Realty Group
Sisters
09.2021 - 07.2023
- Coordinated with management and housekeeping teams to schedule and stage 45+ vacation rentals for guest arrival.
- Implemented rigorous quality-control measures that consistently met five-star cleanliness standards.
- Demonstrated initiative and reliability, improving team efficiency and contributing to higher rental ratings.
Education
Qualified Mental Health Associate II -
MHACBO
Advanced Basic Life Support (CPR/AED) -
HeartSaver
Adult Abuse Investigator -
Oregon Trainings Investigations And Safety
Skills
- Crisis Intervention & De-Escalation
- Risk Assessment & Safety Planning
- Patient Care Coordination & Support
- EMR Documentation & HIPAA Compliance
- Interdisciplinary Team Collaboration
- Client Advocacy & Emotional Support
- Process Improvement & Quality Control
- Leadership & Training
Timeline
MOBILE CRISIS CASE COORDINATOR/ ABUSE INVESTIGATOR
BestCare Treatment Services
11.2023 - Current
CAREGIVER
Touchmark at Mount Bachelor Village
12.2021 - 10.2023
VACATION RENTAL CLEANER
Black Butte Realty Group
09.2021 - 07.2023
Qualified Mental Health Associate II -
MHACBO
Advanced Basic Life Support (CPR/AED) -
HeartSaver
Adult Abuse Investigator -
Oregon Trainings Investigations And Safety