Courtnee Horn
Springtown,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Purses opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recently graduated with honors from Colorado Technical University.
Overview
6
6
years of professional experience
Work History
Marketing Coordinator
Valiant Life Medical
Fort Worth, TX
04.2023 - 10.2023
- Coordinated marketing events
- Interacted with medical professionals and patients
- Presented lunch and learns, and followed up with clientele.
- Performed administrative tasks such as maintaining records of expenses incurred during campaigns.
- Developed and implemented comprehensive marketing plans to increase brand awareness.
Caregiver
Hayley Family Farms
Poolville, TX
12.2021 - 01.2023
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted client with daily living needs to maintain self-esteem and general wellness
- Built a strong relationship with the client to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Engaged with the patient in meaningful conversation, socialization and activity while providing personal care assistance
- Assisted the patient with self-administered medications
- Provided safe mobility support to help the patient move around personal and public spaces
- Transported the individual to events and activities, medical appointments and shopping trips.
Sales Representative
Unmatched Bonding
Fort Worth, TX
09.2020 - 12.2021
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Cold-called leads and closed a large number of new sales over several months
- Created strategies to develop and expand sales of services to existing customers, resulting in a significant increase in annual revenue
- Built rapport with clients
- Developed and delivered engaging sales presentations to convey product benefits.
Nanny
Reed Residents
Springtown, TX
11.2019 - 12.2021
- Supported children in play activities, meals and snacks, hygiene and socialization
- Assisted with light housekeeping duties as well as running errands
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Built positive and nurturing environments to support child social and emotional growth
- Prepared tasty, healthy meals for children to encourage good eating habits
- Engaged with children on an age-appropriate level
- Balanced playtime and limited screen time to support the development of fine motor, gross motor, and cognitive skills
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Dietary Cook
Governors Ridge
Decatur, TX
12.2019 - 09.2020
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents
- Weighed, measured, and processed ingredients according to recipe specifications and dietary requirements
- Followed standard recipes, menus, and apportions according to established standards
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
Dietary Aide
Governors Ridge
Decatur, TX
10.2019 - 12.2019
- Assisted with dishes, sanitized dining and kitchen facilities, and cooked.
Dietary Cook
The Hills
Decatur, TX
09.2019 - 12.2019
- Prepared meals for residents, sanitized the dining and kitchen facilities.
Dietary Cook
Peach Tree Place
Weatherford, TX
05.2019 - 09.2019
- Prepared meals for residents, sanitized the dining facilities and kitchen, trained in basic first aid.
Package Handler
UPS
Haslet, TX
11.2018 - 04.2019
- Loaded and unloaded 18-wheeler and operated forklift, package handler.
Food Expert
Target
Weatherford, TX
11.2018 - 04.2019
- Unloaded truck, stocked and conducted inventory, customer service.
Line Cook
Buffalo Wild Wings
Keller, TX
01.2018 - 11.2018
- Line Cook, Prep Cook, Clean, Open/Closer, Customer Service, unload truck.
Pool Technician
Butler Pool Services
Keller, TX
03.2018 - 05.2018
- Customer Service, Cleaning Pools.
Education
Associate of Science - Business Administration
Colorado Technical University-Online
Colorado Springs, CO02-2024
GED -
General Education Center
2017Skills
- Telemarketing
- Leadership
- Guest services
- Caregiving
- Kitchen Experience
- Serving Experience
- Cashiering
- Marketing
- Customer service
- Sales management
- Cash register
- Dietary
- Workflow Coordination
- Digital Marketing
- Multitasking and Organizing
- Time management and prioritization
Timeline
Marketing Coordinator
Valiant Life Medical
04.2023 - 10.2023
Caregiver
Hayley Family Farms
12.2021 - 01.2023
Sales Representative
Unmatched Bonding
09.2020 - 12.2021
Dietary Cook
Governors Ridge
12.2019 - 09.2020
Nanny
Reed Residents
11.2019 - 12.2021
Dietary Aide
Governors Ridge
10.2019 - 12.2019
Dietary Cook
The Hills
09.2019 - 12.2019
Dietary Cook
Peach Tree Place
05.2019 - 09.2019
Package Handler
UPS
11.2018 - 04.2019
Food Expert
Target
11.2018 - 04.2019
Pool Technician
Butler Pool Services
03.2018 - 05.2018
Line Cook
Buffalo Wild Wings
01.2018 - 11.2018
Associate of Science - Business Administration
Colorado Technical University-Online
GED -
General Education Center
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