Courtnee Johnson
Hammond,LA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Manager
Courtyard by Marriott
Hammond, AL
06.2021 - Current
- Supervised daily hotel operations to ensure exceptional guest experiences.
- Coordinated staff schedules to optimize service and operational efficiency.
- Implemented training programs for new employees on hospitality standards.
- Managed inventory and procurement of supplies for hotel amenities.
- Collaborated with departments to streamline processes and improve communication.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Administrator
Fidelis Group Care
Metairie, Louisiana
12.2019 - Current
- Coordinated office schedules and managed appointment bookings for staff and clients.
- Maintained accurate records of client information and care plans in electronic systems.
- Assisted with onboarding new employees and provided training on company policies.
- Communicated with healthcare providers to ensure continuity of client care services.
- Organized team meetings, prepared agendas, and documented meeting minutes effectively.
- Supported compliance activities related to healthcare regulations and quality standards.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
Truck Unloader
FedEx
Hammond, AL
08.2025 - 12.2026
- Unloaded cargo from delivery trucks using hand trucks and pallet jacks.
- Sorted and organized packages according to destination and delivery routes.
- Inspected packages for damage before processing into the warehouse system.
- Maintained a clean and safe work environment following safety protocols.
- Communicated effectively with supervisors regarding workflow and package issues.
- Assisted with inventory checks to ensure accurate stock levels in the warehouse.
- Unloaded parcels from truck with care to avoid damage.
- Handled packages safely while unloading and transporting.
- Loaded and unloaded packages from loading dock to trucks.
- Reported any damaged goods to supervisor immediately upon unloading.
Mental Health Technician
North lake behavioral hospital
Hammond, AL
04.2024 - 11.2025
- Monitored patient behavior and emotional well-being in a clinical setting.
- Assisted with daily living activities to promote patient independence.
- Implemented therapeutic interventions as directed by healthcare professionals.
- Facilitated group therapy sessions to encourage communication and support among patients.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Responded promptly to crises, employing de-escalation techniques when necessary.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Tracked client movement on and off unit by documenting times and destinations.
DSW Worker
Nursing pro travel
Memphis, Tn
08.2017 - 08.2020
- Supported clients with daily living activities and personal care.
- Assisted in developing individualized care plans for diverse client needs.
- Collaborated with healthcare teams to ensure consistent client support.
- Documented client progress and reported changes to supervisors regularly.
- Maintained a safe and clean environment for clients at all times.
- Advocated for clients' rights and preferences during care processes.
- Assisted clients in developing independent living skills, such as budgeting, nutrition, household management and personal hygiene.
- Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Conducted long and short-term program planning to improve methods and procedures.
Assembly Line Worker
Dollar General Distribution Center
Bessemer, Alabama
03.2015 - 10.2018
- Operated assembly line machinery to assemble products efficiently.
- Maintained cleanliness and organization of work area for safety compliance.
- Collaborated with team members to meet daily production goals consistently.
- Inspected components for quality assurance before packaging and shipping.
- Followed safety protocols to minimize workplace accidents and ensure health standards.
- Reported equipment malfunctions to supervisors for prompt repairs and maintenance.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Assembled component parts of items and completed hand-finishing of final products.
- Completed accurate assembly work by positioning and aligning components.
Education
Peabody Magnet High
Alexandria, LaSkills
- Guest service
- Inventory management
- Staff training
- Operational efficiency
- Conflict resolution
- Customer relationship management
- Schedule coordination
- Problem solving
- Effective communication
- Leadership development
- Clear communication
- Verbal and written communication
Timeline
Truck Unloader
FedEx
08.2025 - 12.2026
Mental Health Technician
North lake behavioral hospital
04.2024 - 11.2025
Manager
Courtyard by Marriott
06.2021 - Current
Administrator
Fidelis Group Care
12.2019 - Current
DSW Worker
Nursing pro travel
08.2017 - 08.2020
Assembly Line Worker
Dollar General Distribution Center
03.2015 - 10.2018
Peabody Magnet High