Courtnee Potts
Coldwater,MI
Summary
Dynamic General Manager with a proven track record at Little Caesars, excelling in operations management and team leadership. Enhanced customer satisfaction through effective training programs and strategic planning, driving a 20% increase in sales. Skilled in inventory control and relationship building, fostering a motivated workforce and strong vendor partnerships.
Overview
11
11
years of professional experience
Work History
General Manager
Little Caesars
Coldwater, MI
12.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented training programs to enhance staff performance and customer satisfaction.
- Managed inventory and supplies, optimizing stock levels to meet demand while minimizing waste.
- Analyzed sales data to drive strategic decisions, improving product offerings based on customer preferences.
- Fostered a positive work environment, promoting teamwork and professional development among employees.
- Led initiatives to enhance marketing efforts, resulting in increased brand visibility and customer engagement.
- Ensured compliance with health and safety regulations, maintaining a safe working environment for all staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
CSR, Sales
Johnny's Market
Three Rivers, MI
04.2015 - 11.2017
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale system to ensure efficient checkout.
- Maintained product displays and organized inventory to optimize store presentation and accessibility.
- Collaborated with team members to address customer concerns, promoting a positive shopping environment.
- Monitored stock levels and communicated replenishment needs to management for effective inventory control.
- Received and resolved customer complaints professionally, fostering long-term loyalty through exemplary service.
- Built strong relationships with clients, leading to repeat business and referrals.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Cashier
Home Depot
Three Rivers, MI
07.2023 - 10.2023
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced till at end of shifts.
- Collaborated with team to ensure a clean and organized checkout area.
- Handled returns and exchanges in compliance with store policies.
- Trained new cashiers on register operations and customer service standards.
- Supported inventory management by restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree -
Bronson Jr Sr High School
Bronson, MISkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Training and coaching
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Staff training/development
Inventory control
Customer relationship management
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Staff training and development
Administrative skills
Staff development
Team training and development
Motivation
Schedule management
Staff motivation
Labor cost controls
Customer retention
Deadline oriented
Strategic planning
Performance improvement
Vendor relationships
Employee development
Project management
Consistently meet goals
Facility management
Staffing
Workflow planning
Expense control
Business development
Purchasing and planning
Operations oversight
Timeline
General Manager
Little Caesars
12.2023 - Current
Cashier
Home Depot
07.2023 - 10.2023
CSR, Sales
Johnny's Market
04.2015 - 11.2017
No Degree -
Bronson Jr Sr High School