Courtney Abbott
Walnut Cove,NC
Summary
Customer-focused and results-driven professional with experience in retail management, customer service, and hospitality environments. Proven ability to lead daily operations, supervise teams, drive sales growth, and maintain high standards of customer satisfaction in fast-paced settings. Skilled in inventory control, scheduling, cash handling, conflict resolution, and multi-channel customer communication. Recognized for strong leadership, organization, and communication skills, with a consistent track record of improving customer experiences, increasing sales opportunities, and supporting overall business success.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Store Management
Betty’s Outdoors
Walnut Cove, NC
04.2018 - Current
- Directed daily store operations, including sales performance, customer service, inventory control, and team supervision to ensure efficient and successful business operations.
- Implemented strategic sales initiatives that consistently increased revenue growth and supported achievement of company performance goals.
- Maintained compliance with company policies and procedures related to cash handling, security protocols, and loss prevention standards.
- Created and managed employee schedules based on projected sales trends, balancing labor costs while maintaining high customer service standards.
- Managed a high volume of customer communications through phone, email, and chat channels, ensuring timely and effective resolution of inquiries.
- Delivered professional empathetic, customer support that enhanced customer satisfaction and fostered positive client relationships.
Waitress/Hostess
Moose Cafe
Colfax, NC
06.2015 - 06.2016
- Provided exceptional customer service by greeting guests, managing seating arrangements, and ensuring a welcoming dining experience
- Took customer orders accurately and efficiently while maintaining strong attention to detail in a fast-paced environment
- Processed cash, card, and digital payments while balancing transactions accurately
- Communicated effectively with kitchen staff and team members to ensure timely and accurate food service
- Addressed customer questions, concerns, and special requests professionally to enhance guest satisfaction
- Assisted with reservations, waitlists, and phone inquiries to support smooth front-of-house operations
- Promoted menu specials and merchandise through effective upselling techniques to increase sales
- Maintained cleanliness and organization of dining and front-of-house areas in accordance with company standards
Cashier/Waitress
Stamey’s Barbecue
Greensboro, NC
04.2014 - 05.2015
- Delivered friendly, professional customer service by greeting and assisting customers in a fast-paced environment
- Accurately processed customer orders and handled cash, card, and digital payment transactions
- Responded to customer questions and resolved concerns to ensure a positive dining experience
- Promoted and upsold company merchandise to increase sales and enhance customer engagement
Education
High school diploma -
Western Guilford High School
Greensboro, NC06.2012
Skills
- Office supply management
- Order entry
- Math
- Google Docs
- Administrative experience
- Client interaction via phone calls
- Phone call management
- Microsoft Outlook
- Communication skills
- Phone communication
- Confidential information handling
- Phone answering
- Record keeping
- Negotiation
- Calendar management
- Problem-solving
- Account management
- Interpersonal skills
- Customer service
- Microsoft Office
- Handling customer inquiries
- Operations management
- Client relationship development
- Ability to follow instructions
- Office management
- Microsoft Excel
- Time management
- Customer relationship building
- Microsoft Word
- Data collection
- Attention to detail
- Sales
- Filing
- Phone call backs
- Adobe Acrobat
- Organizational skills
- Data entry
- Google Workspace
- Clerical experience
- Multitasking
- Research
- Dependability
- Teamwork
- Typing
Certification
Driver's License
Timeline
Store Management
Betty’s Outdoors
04.2018 - Current
Waitress/Hostess
Moose Cafe
06.2015 - 06.2016
Cashier/Waitress
Stamey’s Barbecue
04.2014 - 05.2015
High school diploma -
Western Guilford High School