Courtney Adkins
Warrior,AL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
04.2015 - Current
- I have been an employee with Starbucks for 9 years now
- I have been a shift supervisor for the last 4 and a half years
- I have been able to successfully run a team of 4 to 12 people at a time
- While in this role I have been able to develop very good team working skills as well as being able to thrive on my own
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Developed and implemented new processes and procedures to streamline operations.
- Provided coaching and mentoring to employees.
- Maintained current knowledge of all team position requirements.
- Trained and mentored several new personnel hired to fulfill various roles.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High school diploma -
Homeland Christian Academy
05.2016
Skills
- Coffee Experience
- Food Preparation
- Barista Experience
- Cash Handling
- Supervising Experience
- Food Service
- Shift Management
- Leadership
- Food Safety
- POS
- Cashiering
- Communication skills
- Time management
- Organizational skills
- Sales
- Retail sales
- Customer service
- Performance monitoring
- Creative Problem-Solving
- Team Leadership
- Decision-Making
Certification
Driver's License, 12/01/21, Present
Timeline
Shift Supervisor
Starbucks
04.2015 - Current
High school diploma -
Homeland Christian Academy
Similar Profiles
Abdulwahab ChaudhryAbdulwahab Chaudhry
Barista at StarbucksBarista at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maranda DuchockMaranda Duchock
Director of Software Engineering at Alden Systems, Inc.Director of Software Engineering at Alden Systems, Inc.