COURTNEY ALLEN
Cibolo,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Chewy.com
Remote, TX
09.2025 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Provided detailed information on pet products and services available at Chewy.com.
- Processed returns and exchanges to ensure customer satisfaction.
- Handled payment transactions securely while ensuring a smooth checkout experience.
SUBSTITUTE TEACHER
Luling ISD
Luling, USA
02.2024 - 05.2025
- Managed classroom environment, helping students learn in absence of regular teachers.
- Maintained discipline and classroom control, fostering safe and positive learning environment.
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
- Assisted students individually and in small groups.
CUSTOMER SERVICE REPRESENTATIVE
Astound Broadband powered by Grande
San Marcos, USA
12.2021 - 10.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Education
HIGH SCHOOL DIPLOMA -
Fredericksburg High School
Fredericksburg, Tx06.2014
Skills
- Customer service
- Time management
- Call center experience
- Product knowledge
- Payment handling
- Multi-task management
References
References available upon request
Timeline
Customer Service Representative
Chewy.com
09.2025 - Current
SUBSTITUTE TEACHER
Luling ISD
02.2024 - 05.2025
CUSTOMER SERVICE REPRESENTATIVE
Astound Broadband powered by Grande
12.2021 - 10.2022
HIGH SCHOOL DIPLOMA -
Fredericksburg High School