COURTNEY ALLISON HOYDEN
Lake Stevens,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Haggen NW Fresh
Woodinville, WA
09.2025 - Current
- Collaborated with department managers to strategize merchandising efforts and meet sales targets.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Store Manager
Haggen NW Fresh
Stanwood, WA
03.2024 - 09.2025
- Developed supportive working environment despite the unstable conditions of an entire store remodel, and Quickly built rapport with crew creating trust and support.
- Oversee all perishable inventories, created work orders, managed crew regarding prioritizing tasks, work ethic, efficiency, and team building.
- Filed incident reports as necessary (accidents, complaints, etc.).
- Coordinated with department heads to create displays. Facilitate with sales managers as to expectations for department heads and help to implement said goals.
- Solely responsible for managing the store in the absence of store manager. Analyze and update Road Map to ensure sales projections. Conduct manager meetings for all department heads in absence of store manager.
Grocery Manager
Haggen NW Fresh
Mount Vernon, WA
05.2022 - 03.2024
- Responsible for analyzing P&L reports, scheduling of personnel, ordering product and building displays.
- hiring and firing of employees, process invoices and verify accuracy of product count when needed (receiving).
- Acted as assistant store manager, trained miscellaneous employees in select areas of the store, interact with vendors and sale reps, assisted other Haggen stores when needed.
- I networked with other store managers regarding their successes and difficulties to better comprehend the duties of the position.
Dairy Manager
Haggen NW Fresh
Woodinville, WA
03.2019 - 05.2022
- Day to day duties include ordering dairy products, maintaining shrink, sales, breaking down loads, stocking floor shelves, training employees, building end caps.
- won Dairy Manager of the Year award three consecutive years.
- Enhanced dairy department efficiency by implementing effective inventory management systems.
- Oversaw daily dairy operations, ensuring product quality and compliance with health standards.
Helper Clerk/Courtesy Clerk
Haggen NW Fresh
Snohomish, WA
09.2012 - 03.2019
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Collaborated with team members to complete tasks efficiently and effectively during busy periods.
- Exceeded daily productivity goals by maintaining focus on completing assigned tasks efficiently without sacrificing quality workmanship.
Education
ServeSafe Certified -
01-2024
ASD Training Program - undefined
Haggen NW Fresh
01-2023
High School Graduate - undefined
Hoyden Homeschool
01-2013
Skills
- Problem-solving
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Team building and leadership
- Morale building
awards
3 time Dairy manager of the year
Grocery manager of the year
Timeline
Assistant Store Manager
Haggen NW Fresh
09.2025 - Current
Assistant Store Manager
Haggen NW Fresh
03.2024 - 09.2025
Grocery Manager
Haggen NW Fresh
05.2022 - 03.2024
Dairy Manager
Haggen NW Fresh
03.2019 - 05.2022
Helper Clerk/Courtesy Clerk
Haggen NW Fresh
09.2012 - 03.2019
ASD Training Program - undefined
Haggen NW Fresh
High School Graduate - undefined
Hoyden Homeschool